Global Travel Retail L&D Manager: EMEA & Americas

L'OCCITANE Group; Plan-les-Ouates; Hybrid; CHF 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work environment

Store product discounts

Social Insurance coverage

5 weeks annual leave

Parental Leave Policy

Public transportation allowance

Job summary

L’OCCITANE Group in Plan-les-Ouates (near Geneva) is seeking a Learning & Development Manager Travel Retail EMEA & Americas to elevate customer experience by boosting product knowledge and selling techniques across field teams, collaborating with Field Supervisors, Marketing and training partners. The role blends online and in-person facilitation across Europe, with up to 40% travel.

You will design training content, roll out certifications for Beauty Hosts, coordinate with regional teams, and

Qualifications

• Minimum 3 years in a similar role in beauty/travel retail.
• Fluent in English; French proficiency; Spanish or Portuguese a plus.
• Experience in travel retail environment.
• Design software skills to translate ideas into visuals.
• Strong MS tools and digital & social media familiarity.
• Excellent public speaking and presentation skills.
• Excellent interpersonal and cross-functional collaboration.
• High autonomy and proactivity in a fast-paced environment.
• Comfortable in an international, remote/multicultural setting.
• Can-do attitude and flexibility at work.

Responsibilities

• Lead creation of training toolkits and content for monthly sessions.
• Design and edit digital learning tools, including video content.
• Roll out BH onboarding via the Group's E-Learning platform with KPIs.
• Develop BH certification modules with assessments.
• Facilitate online onboarding and monthly product training sessions.
• Organize in-person training during quarterly market visits in Europe.
• Coordinate with fields to identify training needs and address challenges.

Skills

L&D strategy

Training facilitation

Digital learning

Video editing

Public speaking

Cross-functional collaboration

Multicultural teams

Autonomy

Proactive mindset

Tools

Adobe Creative Suite

Canva

Microsoft Office

Video editing tools

Job description

L’OCCITANE Group in Plan-les-Ouates (near Geneva) is seeking a Learning & Development Manager Travel Retail EMEA & Americas to elevate customer experience by boosting product knowledge and selling techniques across field teams, collaborating with Field Supervisors, Marketing and training partners. The role blends online and in-person facilitation across Europe, with up to 40% travel.

You will design training content, roll out certifications for Beauty Hosts, coordinate with regional teams, and