Learning & Development Manager Travel Retail EMEA & Americas

L’Occitane, Inc.; Genf; Hybrid; CHF 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid work environment

Store product discounts

5 weeks annual leave

Parental Leave Policy

Social Insurance coverage

Internal mobility opportunities

Job summary

The L’OCCITANE Group is a leading global beauty and wellbeing company with a strong commitment to sustainability. We are seeking a Learning & Development Manager Travel Retail EMEA & Americas, based near Geneva, to elevate product knowledge and sales techniques across markets.

You will design training content, roll out e-learning, and facilitate onboarding and certifications for BHs, collaborating with Marketing, Field Supervisors and business partners.

Qualifications

• 3+ years in Learning & Development or a similar role.
• Fluent in English; French proficiency.
• Experience in travel retail or beauty industry is desirable.
• Proficiency with design software and creating engaging visuals.
• Strong knowledge of MS Office, digital and social media tools.

Responsibilities

• Create monthly training toolkits and update L&D materials.
• Design and edit digital learning content, including video and quizzes.
• Lead onboarding sessions and manage certification rollout across markets.

Skills

Training design

Digital tools

E-learning

Onboarding

Tools

PowerPoint

Adobe Creative Suite

Canva

Job description

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The L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in more than 90 countries worldwide, with a network of almost 5,000 retail locations.
Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’Occitane en Provence, Melvita, Erborian, L’Occitane au Brésil, Elemis, Sol de Janeiro and Vranjes Firenze.

With its nature-positive vision and entrepreneurial ethos, L’OCCITANE Group is committed to investing in communities, biodiversity, reducing waste, and finding sustainable solutions to create a better and healthier planet. The mission statement of the Group is: With empowerment we positively impact people and regenerate nature.

The L'OCCITANE Group is a certified B CorpTM.

CONTEXT & MISSION

We are looking for a highly motivated Learning & Development Manager Travel Retail EMEA & Americas. In this role, you will contribute to improve our customer experience and sales by driving product knowledge as well as sales techniques to the field teams, collaborating with the Field Supervisors, Marketing and business partners training departments.

The position is based in Plan-les-Ouates (near Geneva) and reports to the Senior Learning & Development Travel Retail EMEA & Americas.

MAIN RESPONSIBILITIES

1. Training Tools & Content Creation (70%)

• Monthly Training Toolkits: Develop and update comprehensive training toolkits for monthly training sessions as well as supporting L&D materials for ongoing brand activations, including PowerPoint presentations, learning sheets, and interactive quizzes, ensuring alignment with the latest brand messaging and retail strategies
• Digital L&D Tools: Design and edit digital learning and development tools, including video content (from filming to post-production and editing), and create engaging content for internal social media platform. Create monthly editorial calendar with training, motivational and team content based on sales & marketing calendar
• E-Learning Roll-Out: Support in creation of Beauty Hosts (BH) Onboarding via the Group’s existing E-Learning platform, to create seamless E-Learning experience, track progress and establish KPIs
• BH Certification Rollout Modules: Develop specialized training modules to support the Beauty Hosts certification program, including onboarding materials, skill assessments and performance evaluation tools to ensure seamless rollout and consistent understanding across markets

2. Training Facilitation (30%)

• Online Training: Lead the facilitation of regular onboarding sessions for new joiners, as well as monthly training on product novelties. Ensure these sessions are engaging, interactive, and cater to the needs of diverse learners across multiple regions
• In-Person Training: Organize and deliver in-person training sessions during quarterly market visits (in Europe) to monitor and reinforce the knowledge and service standards related to certification. Collaborate closely with local teams to identify training needs and provide tailored support
• Certification Program Rollout: This includes organizing online recap sessions, creating knowledge quizzes and conducting in-person assessments of BHs to ensure the consistent application of certification criteria. Track the progress of certification rollout, gather feedback and ensure that BHs are adequately supported throughout the process. Collaborate with fields to identify any challenges and address them promptly

HOW YOU CAN FIT

• +3 years' experience in a similar role, ideally in the beauty industry
• Fluent in English, French proficiency (Spanish or Portuguese are a plus)
• Previous experience working in a (travel) retail environment
• Proficiency in design software (e.g. Adobe Creative Suite, Canva, etc.) and ability to translate complex ideas into engaging and effective visuals
• Excellent knowledge of Microsoft tools, digital & social media native
• Strong appetite for the development of L&D tools with the ability to think out-of-the box
• Excellent public speaker and solid oral presentation skills
• Excellent interpersonal skills with the ability to work collaboratively across functions; build strong and lasting relationships with retail teams
• High level of autonomy & proactivity and will to take ownership in a fast-paced, entrepreneurial environment
• At ease in an international environment with remote & multicultural teams
• Can-do attitude and willigness to be flexible at work

WHAT WE OFFER

• Working for a unique company, strongly committed towards the planet and the people (B Corp certification)
• Working with passionate colleagues coming from all over the world
• A unique culture centered around entrepreneurship, where everyone is expected to collaborate, experiment & move fast
• Internal mobility opportunities
• Monthly allocation & discount for store products
• Attractive Social Insurance coverage
• 5 weeks annual leave & 3 extra days offered as public holidays
• Flexible and Hybrid Work environment
• Attractive Parental Leave Policy

PERMANENT CONTRACT

STARTING DATE: ASAP

TRAVEL REQUIREMENTS

up to 40%

LOCATION

Geneva (Plan-les-Ouates), Switzerland

L’OCCITANE is an equal opportunities employer. This means that, when making decisions about our employees’ careers with us, our main considerations are their ability to do their jobs and develop in their roles. One way we cultivate change is by creating a more diverse and inclusive workplace and organizational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment where everyone feels respected and valued. We recruit positive-minded people who share our core values - entrepreneurship, team spirit, leading by example and authenticity – and our commitment to sustainability.