Lab Informatics Field Service Engineer — Basel (Remote)

CH10 Agilent Technologies Schweiz AG; Basel; Hybrid; CHF 90,000 - 120,000; Full time

Job summary

Agilent Technologies Schweiz AG in Basel region is seeking a Field Service Engineer (m/f/d), preferably based near Basel, to install, maintain, and support laboratory informatics and multi-vendor systems. You will work with German and English, with French as an advantage; recent graduates with internships in lab informatics are welcome.

The role requires strong communication and customer service skills, and offers on-site and optional remote work within Switzerland.

Qualifications

• Bachelor’s or Master’s degree in a scientific discipline such as chemistry, analytical chemistry, biochemistry, biotechnology, computer science, information technology, or a related field, with a focus on Laboratory Informatics, scientific software applications, or related technologies, or an equivalent qualification
• Suitable for recent graduates; previous experience through internships, research projects, university placements, or hands-on coursework involving Laboratory Informatics systems, scientific software, data management, or related applications is beneficial
• Valid driver’s license
• Flexible and willing to provide on-site customer support as required
• Experience in a laboratory environment or with Agilent products is considered an advantage
• Strong proficiency in German and English; knowledge of French is an advantage

Responsibilities

• Provide on-site customer support for installation, implementation, maintenance, and repair of company and multi-vendor systems, including hardware, software, networking products, operating systems, and integrated solutions, with a primary focus on Laboratory Informatics software solutions
• Install, configure, and optimize system components at customer sites while diagnosing and resolving hardware, software, and network performance issues
• Perform preventive and corrective maintenance to ensure system reliability and minimize downtime, proactively addressing potential issues before they impact operations
• Ensure customer satisfaction by advising on system configurations, preventive maintenance practices, and performance optimization strategies
• Deliver fully integrated solutions as designed, including peripherals, communications, operating systems, and application software
• Serve as a technical resource internally by managing escalations and collaborating with Support, Sales, Marketing, and R&D teams to resolve customer issues
• Provide technical training, workshops, and knowledge transfer to field engineers and customers, including occasional calibration and hands-on support for high-volume accounts
• Maintain compliance with all required customer and vendor credentialing requirements to access customer sites, including certifications, identification, and health and safety standards

Skills

German language

English language

French language (advantage)

Education

Bachelor’s or Master’s degree in a scientific discipline

Tools

Laboratory Informatics software

Job description

Agilent Technologies Schweiz AG in Basel region is seeking a Field Service Engineer (m/f/d), preferably based near Basel, to install, maintain, and support laboratory informatics and multi-vendor systems. You will work with German and English, with French as an advantage; recent graduates with internships in lab informatics are welcome.

The role requires strong communication and customer service skills, and offers on-site and optional remote work within Switzerland.