Field Service Engineer (m/f/d) - Laboratory Informatics (Software)

CH10 Agilent Technologies Schweiz AG; Basel; Hybrid; CHF 90,000 - 120,000; Full time

Job summary

Agilent Technologies Schweiz AG in Basel region is seeking a Field Service Engineer (m/f/d), preferably based near Basel, to install, maintain, and support laboratory informatics and multi-vendor systems. You will work with German and English, with French as an advantage; recent graduates with internships in lab informatics are welcome.

The role requires strong communication and customer service skills, and offers on-site and optional remote work within Switzerland.

Qualifications

• Bachelor’s or Master’s degree in a scientific discipline such as chemistry, analytical chemistry, biochemistry, biotechnology, computer science, information technology, or a related field, with a focus on Laboratory Informatics, scientific software applications, or related technologies, or an equivalent qualification
• Suitable for recent graduates; previous experience through internships, research projects, university placements, or hands-on coursework involving Laboratory Informatics systems, scientific software, data management, or related applications is beneficial
• Valid driver’s license
• Flexible and willing to provide on-site customer support as required
• Experience in a laboratory environment or with Agilent products is considered an advantage
• Strong proficiency in German and English; knowledge of French is an advantage

Responsibilities

• Provide on-site customer support for installation, implementation, maintenance, and repair of company and multi-vendor systems, including hardware, software, networking products, operating systems, and integrated solutions, with a primary focus on Laboratory Informatics software solutions
• Install, configure, and optimize system components at customer sites while diagnosing and resolving hardware, software, and network performance issues
• Perform preventive and corrective maintenance to ensure system reliability and minimize downtime, proactively addressing potential issues before they impact operations
• Ensure customer satisfaction by advising on system configurations, preventive maintenance practices, and performance optimization strategies
• Deliver fully integrated solutions as designed, including peripherals, communications, operating systems, and application software
• Serve as a technical resource internally by managing escalations and collaborating with Support, Sales, Marketing, and R&D teams to resolve customer issues
• Provide technical training, workshops, and knowledge transfer to field engineers and customers, including occasional calibration and hands-on support for high-volume accounts
• Maintain compliance with all required customer and vendor credentialing requirements to access customer sites, including certifications, identification, and health and safety standards

Skills

German language

English language

French language (advantage)

Education

Bachelor’s or Master’s degree in a scientific discipline

Tools

Laboratory Informatics software

Job description

Job Description Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. This job posting aims to build a talent pool for future opportunities within our upcoming commercial teams across the region. At Agilent, we are constantly looking for new talent to support our growth. If your profile matches our current or future needs, we would be delighted to review your application and connect with you. Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work! To strengthen our team, we are looking for a Field Service Engineer (m/f/d), preferably based near Basel, with a background in Laboratory Informatics (Software), ideally suited to a recent graduate looking to develop a career in field service and customer support. Communication skills, creativity and a positive attitude are crucial in this regard. By helping customers solve their problems and demonstrating a commitment to providing the highest level of customer service, you contribute to our customers' success.

Key Responsibilities

• Provide on-site customer support for installation, implementation, maintenance, and repair of company and multi-vendor systems, including hardware, software, networking products, operating systems, and integrated solutions, with a primary focus on Laboratory Informatics software solutions
• Install, configure, and optimize system components at customer sites while diagnosing and resolving hardware, software, and network performance issues
• Perform preventive and corrective maintenance to ensure system reliability and minimize downtime, proactively addressing potential issues before they impact operations
• Ensure customer satisfaction by advising on system configurations, preventive maintenance practices, and performance optimization strategies
• Deliver fully integrated solutions as designed, including peripherals, communications, operating systems, and application software
• Serve as a technical resource internally by managing escalations and collaborating with Support, Sales, Marketing, and R&D teams to resolve customer issues
• Provide technical training, workshops, and knowledge transfer to field engineers and customers, including occasional calibration and hands-on support for high-volume accounts
• Maintain compliance with all required customer and vendor credentialing requirements to access customer sites, including certifications, identification, and health and safety standards

Qualifications

• Bachelor’s or Master’s degree in a scientific discipline such as chemistry, analytical chemistry, biochemistry, biotechnology, computer science, information technology, or a related field, with a focus on Laboratory Informatics, scientific software applications, or related technologies, or an equivalent qualification
• Suitable for recent graduates; previous experience through internships, research projects, university placements, or hands-on coursework involving Laboratory Informatics systems, scientific software, data management, or related applications is beneficial
• Valid driver’s license
• Flexible and willing to provide on-site customer support as required
• Experience in a laboratory environment or with Agilent products is considered an advantage
• Strong proficiency in German and English; knowledge of French is an advantage

Why Join Us

Be part of a global leader in analytical instrumentation

Enjoy a collaborative, inclusive, and forward-thinking work culture

Opportunities for career growth

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: 75% of the Time Shift: Day Duration: No End Date Job Function: Services & Support Experienced

Career Site Visit our career site and learn more about Agilent. Watch our video playlist to get a glimpse of life at Agilent! As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can't wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com.