L2 Solutions Engineer (m/f/x)

Ekkiden; Genf; Vor Ort; CHF 110.000 - 150.000; Vollzeit

Benefits dieser Stelle

Health insurance (GEREP)

Meal vouchers (Swile card)

Performance bonuses

Zusammenfassung

Ekkiden in Switzerland is seeking an experienced L2 Solutions Engineer to join a demanding, engineering-driven support organization. You will own escalated incidents, perform deep troubleshooting, debugging, scripting, and API-related work, and coordinate tickets with SLA awareness.

The role requires hands-on engineering depth, cross-domain collaboration, and strong client-facing communication in English. You will rotate as Ticket Master and contribute to structured handovers and knowledge

Qualifikationen

• Mid-to-senior-level engineering profile.
• Experience as Solutions Engineer, Support Engineer, Integration Engineer, SRE, or similar.
• Hands-on troubleshooting and engineering capabilities.
• Practical experience with debugging, scripting, and APIs.
• Expertise in Platform/Infrastructure, SRE/DevOps, blockchain, custody, or integrations.
• Strong incident ownership and client-facing communication.
• Ability to document technical handovers and provide clear handovers.
• Fluent English.

Aufgaben

• Investigate and resolve escalated technical incidents within your competency domain.
• Perform in-depth troubleshooting, debugging, and root-cause investigation.
• Use scripting and technical tools to diagnose and resolve complex issues.
• Investigate and troubleshoot API and integration-related problems.
• Take end-to-end ownership of incidents from escalation through resolution.
• Determine when an issue can be resolved directly and when further escalation is required.
• Collaborate with specialists across infrastructure, applications, integrations, and other technical domains.
• Provide clear and structured technical handovers when escalating cases.
• Communicate directly with clients regarding technical issues and resolutions.
• Rotate as Ticket Master, coordinating ticket dispatch, routing, prioritization, and SLA tracking.

Kenntnisse

Troubleshooting

Debugging

Scripting

APIs

Client communication

Cross-domain collaboration

Jobbeschreibung

Ekkiden is an international consulting group founded in 2019, bringing together an ecosystem of passionate and committed consultants who lead organizational, operational, and technological transformation projects across IT/Digital, Industry/R&D, and Sustainability for large enterprises and SMEs in France, Switzerland, Spain, and Germany.

The Role:

We are looking for an experienced L2 Solutions Engineer to join a technically demanding support and engineering environment.

In this role, you will take ownership of escalated technical incidents and resolve complex issues within your area of expertise. Unlike an L1 support position, this role requires genuine engineering and troubleshooting capabilities, including debugging, scripting, and API-related work.

You will work across technical domains, collaborate with other engineering specialists, and periodically take responsibility for coordinating incoming tickets, routing cases, and ensuring SLA compliance.

Responsibilities:

• Investigate and resolve escalated technical incidents within your competency domain.

• Perform in-depth troubleshooting, debugging, and root-cause investigation.

• Use scripting and technical tools to diagnose and resolve complex issues.

• Investigate and troubleshoot API and integration-related problems.

• Take end-to-end ownership of incidents from escalation through resolution.

• Determine when an issue can be resolved directly and when further escalation is required.

• Collaborate with specialists across infrastructure, applications, integrations, and other technical domains.

• Provide clear and structured technical handovers when escalating cases.

• Communicate directly with clients regarding technical issues and resolutions.

• Rotate as Ticket Master, coordinating ticket dispatch, routing, prioritization, and SLA tracking.

What We’re Looking For:

• Mid-to-senior-level engineering profile.

• Previous experience as a Solutions Engineer, Support Engineer, Integration Engineer, SRE, or in a comparable technical position.

• Strong hands-on troubleshooting and engineering capabilities.

• Practical experience with debugging, scripting, and APIs.

• Deep expertise in at least one of the following areas:

  • Platform / Infrastructure, SRE or DevOps

  • Blockchain, nodes or protocols

  • Custody or application workflows

  • Integration, APIs or technical onboarding

• Strong incident ownership and sound judgment regarding technical escalation.

• Comfortable collaborating across multiple engineering domains.

• Clear and professional client-facing communication.

• Ability to produce structured technical documentation and handovers.

• Fluent English.

We are looking for someone who combines technical depth, ownership, and client communication skills and is comfortable solving complex problems in a collaborative engineering environment.

What We Offer:

• Join us at the right time to carve out your place within a fast-growing organization
• Diverse projects in a challenging environment, allowing you to make a real impact on the business
• The opportunity to work autonomously and proactively, growing together as a team
• A career path tailored to your personality, both in terms of role and location
• Continuous, high-standard training to unlock your full potential
• A performance-driven culture with attractive performance bonuses
• Comprehensive health insurance (GEREP) and meal vouchers (Swile card)

What does the recruitment process look like at Ekkiden?

• At Ekkiden, we are committed to delivering a positive experience for every candidate.
• Initial contact: Our recruitment team will get in touch with you to discuss your motivations and expectations.
• Interviews: You will attend one or two interviews with our Business Managers, depending on the role you are applying for.
• Client meeting: Finally, you will have the opportunity to meet the client.
• While this is our standard recruitment process, we may adapt it depending on specific circumstances.
• You can also discover all our job opportunities on our website https://jobs.ekkiden.com/