Senior L2 Solutions Engineer - Escalations & API Debugging

Ekkiden; Lausanne; Vor Ort; CHF 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Comprehensive health insurance (GEREP)

Meal vouchers (Swile card)

Performance bonuses

Zusammenfassung

Ekkiden is seeking an experienced L2 Solutions Engineer to join a technically demanding support and engineering environment. You will own escalated incidents and resolve complex issues, incorporating debugging, scripting, and API work.

Collaboration across infrastructure, applications, and integrations will be essential, with a rotating Ticket Master duty and a strong emphasis on client communication. Fluent English required.

Qualifikationen

• Mid-to-senior-level engineering profile.
• Experience as Solutions Engineer, Support Engineer, Integration Engineer, or in a comparable technical position.
• Strong hands-on troubleshooting and engineering capabilities.
• Practical experience with debugging, scripting, and APIs.
• Deep expertise in Platform/Infrastructure, SRE or DevOps, Blockchain, nodes or protocols, Custody or application workflows, Integration, APIs or technical onboarding.

Aufgaben

• Investigate and resolve escalated technical incidents within your competency domain.
• Perform in-depth troubleshooting, debugging, and root-cause investigation.
• Use scripting and technical tools to diagnose and resolve complex issues.
• Investigate and troubleshoot API and integration-related problems.
• Take end-to-end ownership of incidents from escalation through resolution.
• Determine when an issue can be resolved directly and when further escalation is required.
• Collaborate with specialists across infrastructure, applications, integrations, and other technical domains.
• Provide clear and structured technical handovers when escalating cases.
• Communicate directly with clients regarding technical issues and resolutions.
• Rotate as Ticket Master, coordinating ticket dispatch, routing, prioritization, and SLA tracking.

Kenntnisse

Troubleshooting

Debugging

Scripting

APIs

Client communication

SRE/DevOps

Jobbeschreibung

Ekkiden is seeking an experienced L2 Solutions Engineer to join a technically demanding support and engineering environment. You will own escalated incidents and resolve complex issues, incorporating debugging, scripting, and API work.

Collaboration across infrastructure, applications, and integrations will be essential, with a rotating Ticket Master duty and a strong emphasis on client communication. Fluent English required.