L2 Application Support Engineer – Incident & Ops

Adnovum; Zürich; Hybrid; CHF 95,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Part-time option

Continuous education opportunities

Diversity and inclusive culture

Job summary

Adnovum in Zürich, Switzerland is seeking a skilled Incident & Production Support Engineer to keep business-critical applications stable and resolve complex technical issues. You will analyse incidents, collaborate with L1/L2 teams, and contribute to continuous improvement of support services in a regulated financial services environment.

You will work in a growing managed-services setup, monitor application health, support deployments, and engage in problem management and automation

Qualifications

• Experience in application support, management, or production support.
• Experience troubleshooting enterprise applications and technical integrations.
• Knowledge of Linux, SQL, and application log analysis.
• Experience with monitoring, observability, and ITSM tools.
• Understanding of ITIL-based incident and problem management processes.
• Understanding of deployment, release, and CI/CD processes.
• Experience with container platforms such as OpenShift, Kubernetes, or Docker.
• Strong communication and collaboration skills.
• ITIL 4 Foundation certification is a strong plus.
• Fluency in German and English.

Responsibilities

• Analyzing and resolving incidents escalated by L1 Support.
• Troubleshooting application issues using logs, monitoring data, and technical documentation.
• Coordinating incident resolution with support teams, developers, and external providers.
• Monitoring application availability, performance, and operational health.
• Supporting deployments, release validation, and operational activities.
• Contributing to problem management and root-cause analysis activities.
• Driving operational improvements and support automation initiatives.

Skills

Troubleshooting

Incident management

Monitoring & observability

Linux

SQL

CI/CD knowledge

OpenShift/Kubernetes/Docker

Communication & collaboration

German language

English language

Education

Degree in computer science or equivalent

Tools

OpenShift

Kubernetes

Docker

ITSM tools

Monitoring tools

Log analysis

Job description

Adnovum in Zürich, Switzerland is seeking a skilled Incident & Production Support Engineer to keep business-critical applications stable and resolve complex technical issues. You will analyse incidents, collaborate with L1/L2 teams, and contribute to continuous improvement of support services in a regulated financial services environment.

You will work in a growing managed-services setup, monitor application health, support deployments, and engage in problem management and automation