IT Workplace Support Specialist

SIX Group Services Ltd.; Zürich; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Zusammenfassung

SIX Group Services Ltd. in Zurich is seeking an IT Workplace Support Specialist to provide hands-on Level2 onsite support for Windows 11 and standard workplace services.

This 100% onsite role focuses on reliable IT services at the Zurich site and partnering with central IT teams and external partners. You will handle incidents, manage device rollouts, support Microsoft 365, AD/Azure AD, Intune, and collaborate on lifecycle management, documentation, and workplace standardization.

Qualifikationen

• 2–4+ years of onsite IT support in enterprise environments.
• Strong hands-on skills in Windows 11 and Microsoft 365.
• Experience with hardware deployment and device management.
• Solid understanding of Active Directory / Azure AD and basic Intune tasks.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VLAN) for onsite troubleshooting.
• Experience with ticketing systems, asset processes and SLA-oriented work.
• High service orientation, reliability, and clear communication; German fluent; good English for docs.
• ITIL Foundation or comparable certification.

Aufgaben

• Provide onsite 2nd level support (and 1st level backup when needed) for Windows 11 and standard workplace services.
• Handle incidents and service requests via ITSM and coordinate escalations.
• Install, replace, and troubleshoot end-user devices (laptops, monitors, docking stations, peripherals).
• Support Microsoft 365, AD/Azure AD user and access management.
• Operate printers, meeting rooms, and collaboration tech (Teams Rooms, video conferencing).
• Assist with Endpoint Management (Intune) for enrollment, compliance, and software assignments.
• Support workplace standardization and lifecycle management (devices, meeting rooms).
• Contribute to rollouts, pilots, and refresh cycles with central engineering teams.

Kenntnisse

Windows 11

Microsoft 365

Active Directory / Azure AD

Intune

End user hardware support

ITIL Foundation

German fluent

English documentation

Jobbeschreibung

SIX drives the transformation of financial markets.

What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.

IT Workplace Support Specialist

About the role

For our Workplace IT team, we are looking for a hands-on Level2 Onsite Supporter who ensures stable, reliable, and user centric IT services at our Zurich site. Please note that the role is 100% ofiice-based.

You act as a key contact point for our employees on site, handle complex support cases, and contribute to the continuous improvement and standardization of our workplace environment in close collaboration with central IT teams and external partners.

What You Will Do

• provide onsite 2nd level support (and backup for 1st level when required) for Windows 11 clients and standard workplace services
• handle incidents and service requests via ITSM, including IMACD activities and escalation coordination
• install, replace, and troubleshoot end user devices (laptops, monitors, docking stations, peripherals)
• support Microsoft 365, Active Directory / Azure AD user and access management
• operate and support printers, meeting rooms, and collaboration technology (Teams Rooms, video conferencing)
• support Endpoint Management (Intune / Microsoft Endpoint Manager) for device enrollment, compliance checks, and software assignments
• contribute to workplace standardization and lifecycle management (devices, accessories, meeting rooms)
• support rollouts, pilots, and refresh cycles in cooperation with central engineering teams
• ensure accurate documentation of solutions, processes, and how tos
• work closely with 3rd level engineering, service providers, and internal stakeholders
• support smaller workplace IT projects and continuous improvement initiatives
• act as a reliable onsite counterpart for central initiatives and standards

What You Bring

• 2–4+ years of experience in onsite IT support or IT service desk (Level1/2) in enterprise environments
• strong hands-on skills in Windows 11, Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
• practical experience with hardware support and structured rollouts
• solid understanding of Active Directory / Azure AD and basic Intune tasks
• basic networking knowledge (TCP/IP, DNS, DHCP, VLAN fundamentals) for onsite troubleshooting
• experience working with ticketing and asset processes, SLA oriented mindset
• high service orientation, reliability, structured working style, and clear communication
• German fluent (spoken and written); good English for documentation and support interaction
• ITIL Foundation or comparable certification
• experience in large enterprise environments
• know how around Microsoft Teams Rooms and meeting room technology

If you have any questions, check out our FAQ page or call Agnieszka Leputa at .

Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.

What We Offer

Flexible Work Models
We trust our employees and offer a work environment that is well-balanced, productive and fosters success.

Personal Development
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.

Agile Working Methods
Whether through scrum or design thinking,
we solve exciting tasks together in teams.