IT Supporter / Junior System Engineer

Naveum AG; Adliswil; Hybrid; CHF 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Professional development

Office near Zürich-Adliswil

Hybrid work option

Zusammenfassung

Naveum AG is seeking a motivated IT Supporter and Junior System Engineer to join our Adliswil team near Zürich, Switzerland. You will be the primary contact for customers, handling 1st/2nd line support while gaining hands-on experience with cloud, virtualization, and modern IT infrastructure.

You will work in a dynamic, fast-paced environment, collaborating with a supportive team. Strong German and English skills are essential, with some flexibility for occasional remote work from home.

Qualifikationen

• Completed IT training (apprenticeship) or advanced IT college degree.
• Fluent in English and German; English internal, German with customers.
• Comfort with cloud/virtualization concepts and quick technical understanding.

Aufgaben

• Provide 1st and 2nd line support via ticketing, phone, and remote tools.
• Administer and maintain customer IT infrastructure.
• Create and maintain internal knowledge base articles and FAQs.
• Perform maintenance and system optimizations.
• Configure, document and develop existing systems.
• Assist in operating cloud systems and solutions.
• Support in troubleshooting and problem management.
• Participate in data center projects (network, virtualization, storage).

Ausbildung

IT training (apprenticeship) / advanced IT degree

Tools

VMware virtualization

Linux/Windows server administration

Microsoft 365

Jobbeschreibung

Your mission

Are you passionate about IT and looking to grow in a dynamic, cloud-driven environment? As an IT Supporter and Junior System Engineer, you will be the first point of contact for our customers, ensuring smooth operation and resolution of their IT issues. You will primarily be focusing on support tasks, but also gain hands-on experience with cloud and virtualization technologies, positioning yourself for growth into a more technical Junior Engineer role.

• Provide 1st and 2nd level customer support via ticketing system, phone and remote tools
• Administer and maintain IT infrastructure for customers
• Create and maintain documentation, including internal knowledgebase articles and FAQs for recurring topics
• Perform maintenance work and system optimizations
• Configure, document, and develop existing systems
• Assist in operating cloud systems and solutions
• Support in troubleshooting and problem management
• Participate in data center projects (network, virtualization, storage, etc.)

Your profile

• You have a completed IT training (e.g., apprenticeship), advanced technical college diploma in IT, or university degree in IT and you are looking for an opportunity to develop your skills in a supportive and fast-paced environment.
• You are fluent in spoken and written English AND German (English is used internally, German with customers). Good German language skills are essential for this position.
• You are flexible, resilient and committed.
• You have experience in administering Microsoft and/or Linux server operating systems and you are familiar with VMware virtualization solutions, Microsoft 365 (Intune, Exchange, Teams, SharePoint).
• You understand technical concepts very quickly and you are detail-oriented in your work.
• You have an independent working style but enjoy collaborating in a dynamic team.

Why us?

• You’ll work closely with a supportive team in a company that values learning and professional development, giving you the tools to advance as a Junior Engineer.
• You’ll work in a dynamic, future-oriented company with exciting challenges.
• We have attractive employment conditions, and we foster an innovative and collegial team culture.
• We offer room for personal initiative, growth and excellent development opportunities.
• You will mainly work in the office in Adliswil near Zürich in Switzerland, with the possibility to work from home occasionally.