IT Support Engineer: Mac-first & AI-Driven Campus Tech

IMD International; Vaud; On-site; CHF 90,000 - 120,000; Full time

Job summary

IMD International in Lausanne, Vaud, is seeking an IT Support Engineer to provide frontline assistance to Staff, Faculty, Participants and Alumni. You will diagnose issues, manage macOS/iOS, and support the transition to a Mac-first environment while ensuring smooth operation of campus tech.

You will work with AI tools, document workflows, and collaborate with AV and learning spaces. The role blends technical problem solving with people skills, requires English and French, and offers a dynamic,

Qualifications

• Hands-on IT support across platforms and devices.
• Strong troubleshooting for macOS, iOS and Windows environments.
• Excellent service orientation and clear communication in English and French.

Responsibilities

• Be the face of IT for our community across platforms.
• Support a Mac-first environment while helping colleagues with Windows.
• Troubleshoot diverse issues and document solutions for the team.
• Help us integrate AI tools and improve our bots.
• Collaborate with AV team for conferencing tech and spaces.
• Grow your skills across a large campus with a supportive team.

Skills

IT support

macOS & iOS

Windows

French & English

AI curiosity

Job description

IMD International in Lausanne, Vaud, is seeking an IT Support Engineer to provide frontline assistance to Staff, Faculty, Participants and Alumni. You will diagnose issues, manage macOS/iOS, and support the transition to a Mac-first environment while ensuring smooth operation of campus tech.

You will work with AI tools, document workflows, and collaborate with AV and learning spaces. The role blends technical problem solving with people skills, requires English and French, and offers a dynamic,