IT Operations Engineer

Global Sports Jobs Limited; Luzern; Hybrid; CHF 110,000 - 150,000; Full time

Benefits offered by this job

Industry training

Discounted gym membership

Commuter benefits

Job summary

TEAM is seeking an IT Operations Engineer to manage our technology estate, ensuring secure, reliable and efficient infrastructure and end-user tech. You will collaborate with IT, Data and Innovation to underpin TEAM's technology strategy and operational excellence.

The role covers hybrid environments, cloud services, security, budgeting support and vendor coordination, with a emphasis on continuous service improvements and strong documentation practices.

Qualifications

• Experience as a System Engineer, Infrastructure Engineer or Network Engineer in an enterprise environment.
• Hands-on expertise with Microsoft technologies, hybrid environments and virtual server infrastructure.
• Good understanding of IT infrastructure, cloud technologies and cybersecurity.
• Confidence in supporting and improving IT systems.
• Organised and accountable, taking responsibility for own work and enjoying solving technical challenges.
• Adaptability: embraces new technologies and continually seeks opportunities to modernise and improve operational services.
• Ambition: strives for operational excellence and encourages continuous improvement across technology services and technical knowledge.
• Connection: builds trusted relationships with colleagues, suppliers and business stakeholders, communicating technical concepts clearly.
• Diligence: exceptional attention to detail, ensuring technology services remain secure, reliable and well governed.
• Fluency in spoken and written English and German.

Responsibilities

• Ensure the availability, performance and security of IT systems and services, including Microsoft 365, Microsoft Entra ID, Azure and related cloud services.
• Monitor IT systems and manage incidents, problems and changes to minimise downtime and improve service quality.
• Manage and improve IT infrastructure, including networks, cloud services, hybrid environments, storage, backup, disaster recovery and business continuity.
• Maintain a strong security environment by managing identity and access, network security, vulnerability management, patching, endpoint protection, security monitoring and incident response.
• Manage end-user devices and IT assets throughout their lifecycle, including purchasing, deployment, maintenance and secure disposal.
• Work with technology vendors, software suppliers and MSPs to ensure reliable services.
• Create and maintain technical documentation, standards, policies and procedures that support security, compliance and business continuity.
• Support IT budgeting, software licensing, audits and regulatory compliance.
• Help develop and deliver the Technology Operations roadmap by improving infrastructure, expanding cloud services, introducing automation and continuously improving IT services.
• Provide technical guidance and support to colleagues while promoting teamwork, continuous improvement and excellent customer service.

Skills

System Engineer

Infrastructure Engineer

Network Engineer

Microsoft technologies

Hybrid environments

Cloud technologies

Cybersecurity

Stakeholder communication

Attention to detail

English & German

Job description

About the Role

As IT Operations Engineer, the role holder is responsible for the operational management of TEAM's technology estate, ensuring that infrastructure, security, end-user technology and technology suppliers operate reliably, securely and efficiently while the services provided to the business are continually improved. The position sits within the IT Solutions team in the Commercial Services department, which manages the technology foundations that keep TEAM digitally connected, secure and running smoothly. The role works closely with colleagues across IT, Data and Innovation, providing the operational foundation that enables TEAM's technology strategy to succeed.

Key Responsibilities

• Ensure the availability, performance and security of TEAM's IT systems and services, including Microsoft 365, Microsoft Entra ID, Azure and related cloud services.
• Monitor IT systems and manage incidents, problems and changes to minimise downtime and improve service quality.
• Manage and improve TEAM's IT infrastructure, including networks, cloud services, hybrid environments, storage, backup, disaster recovery and business continuity.
• Maintain a strong security environment by managing identity and access, network security, vulnerability management, patching, endpoint protection, security monitoring and incident response.
• Manage end-user devices and IT assets throughout their lifecycle, including purchasing, deployment, maintenance and secure disposal.
• Work with technology vendors, software suppliers and managed service providers to ensure reliable services.
• Create and maintain technical documentation, standards, policies and procedures that support security, compliance and business continuity.
• Support IT budgeting, software licensing, audits and regulatory compliance.
• Help develop and deliver the Technology Operations roadmap by improving infrastructure, expanding cloud services, introducing automation and continuously improving IT services.
• Provide technical guidance and support to colleagues while promoting teamwork, continuous improvement and excellent customer service.

Required Experience & Qualifications

• Experience as a System Engineer, Infrastructure Engineer or Network Engineer in an enterprise environment.
• Hands‑on expertise with Microsoft technologies, hybrid environments and virtual server infrastructure.
• Good understanding of IT infrastructure, cloud technologies and cybersecurity.
• Confidence in supporting and improving IT systems.
• Organised and accountable, taking responsibility for own work and enjoying solving technical challenges.
• Adaptability: embraces new technologies and continually seeks opportunities to modernise and improve operational services.
• Ambition: strives for operational excellence and encourages continuous improvement across technology services and technical knowledge.
• Connection: builds trusted relationships with colleagues, suppliers and business stakeholders, communicating technical concepts clearly.
• Diligence: exceptional attention to detail, ensuring technology services remain secure, reliable and well governed.
• Fluency in spoken and written English and German.

Workplace

• Hybrid policy balancing in‑office and remote work on a weekly basis, with the option of working elsewhere for up to 4 weeks per year.
• Involves some international travel.

Benefits & Perks

• Work with and learn from industry‑leading professionals in an open, international and vibrant culture.
• Regular and customised training and coaching programmes.
• At least 5 weeks' holiday, plus public holidays and an end‑of‑year office closure.
• Opportunity to join TEAM's Sustainability, DEI or Social committees.
• Weekly staff‑organised sports, regular volunteering and charity opportunities, and all‑company events and celebrations.
• Discounted annual gym membership.
• Onboarding support.
• Commuter benefits.