IT Infrastructure Engineer - Desktop & DC Support

Onnec; Zürich; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Zusammenfassung

ONNEC, a leading technology partner, seeks a Workplace Technology Services Engineer to deliver IMAC/IMACD and break-fix support across live enterprise environments in Zurich, Switzerland. The role involves structured cabling, rack & stack, and close coordination with vendors and clients.

The successful candidate will have hands-on experience in WTS or data centre support, strong fault-finding skills, and excellent stakeholder communication to ensure SLA compliance and high service quality.

Qualifikationen

• Experience in WTS / desktop / data centre / infrastructure support roles.
• Experience working in live corporate or data centre environments.
• Familiarity with ticketing systems (e.g. ServiceNow).
• Strong troubleshooting and fault-finding skills.
• Excellent communication and stakeholder engagement.

Aufgaben

• Deliver IMAC / IMACD services including installs, moves, adds, and decommissions.
• Provide first and second line break-fix support across hardware and infrastructure.
• Carry out structured cabling, patching, and connectivity work.
• Support technology rooms/data centre environments including rack & stack.
• Manage and update tickets in line with SLA requirements.
• Perform asset tracking, stock management, and logistics coordination.
• Escort and supervise third-party/vendor activities onsite.
• Maintain accurate documentation, reporting, and handovers.
• Ensure compliance with client processes, quality standards, and H&S requirements.

Kenntnisse

WTS experience

Desktop support

Data centre infrastructure

Incident management

Tools

ServiceNow

Jobbeschreibung

ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere.

From structured cabling to managed services, our end-to-end services give infrastructure that can be completely replied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity.

We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business, we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.

ONNEC are recruiting for a Workplace Technology Services (WTS) Engineer to join our team supporting a key client in Zurich, Switzerland.

This is a hands-on, client-facing role where you will deliver high-quality IT infrastructure support across a live enterprise environment, covering both BAU support and project-based activities.

This position will play a key role in ensuring seamless delivery of IMACD services, incident resolution, and infrastructure maintenance within a fast-paced, process-driven setting.

The role is based on the client site, Monday - Friday, working a standard business day within a (7am - 7pm window). There may also be an on-call requirement for this role for out of hours coverage.

What you’ll be doing as our Workplace Technology Services (WTS) Engineer:

• Deliver IMAC / IMACD services including installs, moves, adds, and decommissions
• Provide first and second line break-fix support across hardware and infrastructure
• Carry out structured cabling, patching, and connectivity work
• Support technology rooms/data centre environments including rack & stack
• Manage and update tickets in line with SLA requirements
• Perform asset tracking, stock management, and logistics coordination
• Escort and supervise third-party/vendor activities onsite
• Maintain accurate documentation, reporting, and handovers
• Ensure compliance with client processes, quality standards, and H&S requirements

What we’re looking for in our Workplace Technology Services (WTS) Engineer:

• Experience in WTS / desktop / data centre / infrastructure support roles
• Strong knowledge of:
  • IMACD services
  • Break-fix support
  • Structured cabling and patching
• Experience working in live corporate or data centre environments
• Familiarity with ticketing systems (e.g. ServiceNow)
• Strong troubleshooting and fault-finding skills
• Excellent communication and stakeholder engagement