WTS Engineer: IT Infrastructure & Data Center Support

Onnec; Zürich; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Zusammenfassung

ONNEC, a leading technology partner, seeks a Workplace Technology Services Engineer to deliver IMAC/IMACD and break-fix support across live enterprise environments in Zurich, Switzerland. The role involves structured cabling, rack & stack, and close coordination with vendors and clients.

The successful candidate will have hands-on experience in WTS or data centre support, strong fault-finding skills, and excellent stakeholder communication to ensure SLA compliance and high service quality.

Qualifikationen

• Experience in WTS / desktop / data centre / infrastructure support roles.
• Experience working in live corporate or data centre environments.
• Familiarity with ticketing systems (e.g. ServiceNow).
• Strong troubleshooting and fault-finding skills.
• Excellent communication and stakeholder engagement.

Aufgaben

• Deliver IMAC / IMACD services including installs, moves, adds, and decommissions.
• Provide first and second line break-fix support across hardware and infrastructure.
• Carry out structured cabling, patching, and connectivity work.
• Support technology rooms/data centre environments including rack & stack.
• Manage and update tickets in line with SLA requirements.
• Perform asset tracking, stock management, and logistics coordination.
• Escort and supervise third-party/vendor activities onsite.
• Maintain accurate documentation, reporting, and handovers.
• Ensure compliance with client processes, quality standards, and H&S requirements.

Kenntnisse

WTS experience

Desktop support

Data centre infrastructure

Incident management

Tools

ServiceNow

Jobbeschreibung

ONNEC, a leading technology partner, seeks a Workplace Technology Services Engineer to deliver IMAC/IMACD and break-fix support across live enterprise environments in Zurich, Switzerland. The role involves structured cabling, rack & stack, and close coordination with vendors and clients.

The successful candidate will have hands-on experience in WTS or data centre support, strong fault-finding skills, and excellent stakeholder communication to ensure SLA compliance and high service quality.