Information Technology Support Analyst

Coba IT Consultants; Zug; Vor Ort; CHF 70.000 - 90.000; Vollzeit

Zusammenfassung

Coba IT Consultants is seeking an IT Support Analyst to be the first point of contact for colleagues across a global organisation, delivering an exceptional user experience while developing technical expertise and advancing your career in a collaborative, learning‑driven environment.

The role focuses on incident and service request management, troubleshooting across Windows 10, Active Directory, Exchange, VPN, Citrix and AV systems, with strong communication to keep users informed and to

Qualifikationen

• At least 2 years of experience within an IT Support, Service Desk or Desktop Support environment.
• Excellent customer service and communication skills.
• Fluent English, both written and spoken. German language skills would be advantageous.
• ITIL or ITSM certification, or a willingness to work towards accreditation.
• A proactive, customer-focused approach and genuine enthusiasm for technology.
• A team player who enjoys solving problems and delivering great user experiences.

Aufgaben

• Provide high-quality incident and service request management in line with best practices.
• Act as the first point of contact for end-user technical issues and enquiries.
• Log, troubleshoot, diagnose and resolve incidents efficiently and accurately.
• Keep users updated through clear, proactive communication throughout the support process.
• Work closely with technical teams to ensure timely escalation and resolution of complex issues.
• Identify opportunities to improve services and enhance the overall user experience.

Kenntnisse

Customer service

Communication skills

Team player

Proactive mindset

Fluent English

Ausbildung

ITIL/ITSM certification

Tools

Windows 10

Microsoft Office 2016/2019

Active Directory

Microsoft Exchange

Fortinet VPN

Palo Alto

Citrix

Bloomberg

Reuters

Jobbeschreibung

As an IT Support Analyst, you'll be the first point of contact for colleagues across a global organisation, playing a key role in delivering an exceptional user experience. This is an excellent opportunity to develop your technical expertise, work with enterprise-scale technologies, and build your career within a supportive and collaborative environment that values continuous learning and professional growth.

Key Responsibilities

• Provide high-quality incident and service request management in line with best practices
• Act as the first point of contact for end-user technical issues and enquiries
• Log, troubleshoot, diagnose and resolve incidents efficiently and accurately
• Keep users updated through clear, proactive communication throughout the support process
• Work closely with technical teams to ensure timely escalation and resolution of complex issues
• Identify opportunities to improve services and enhance the overall user experience

Technical Environment:

• You'll gain exposure to a diverse technology landscape, including:
• Windows 10 and Microsoft Office 2016/2019
• Active Directory and Microsoft Exchange Administration
• Desktop, laptop, tablet and peripheral troubleshooting
• Remote access technologies including Fortinet VPN, Palo Alto and Citrix
• TCP/IP networking and connectivity troubleshooting
• Market data platforms including Bloomberg and Reuters
• Audio Visual technologies such as video conferencing systems and meeting room equipment
• Endpoint security and anti-virus solutions

What We're Looking For

• At least 2 years of experience within an IT Support, Service Desk or Desktop Support environment
• Excellent customer service and communication skills
• Fluent English, both written and spoken. German language skills would be advantageous
• ITIL or ITSM certification, or a willingness to work towards accreditation
• A proactive, customer-focused approach and genuine enthusiasm for technology
• A team player who enjoys solving problems and delivering great user experiences