Head of Field Operations – Robotics Deployments

Loki Robotics; Zürich; On-site; CHF 150,000 - 210,000; Full time

Benefits offered by this job

Ownership of deployment and field ops

Lead operations across geographies

Flat hierarchy and fast decision‑makin

Job summary

Loki Robotics is hiring a Head of Operations in Zürich, Switzerland. This role leads the end-to-end deployment lifecycle, builds a scalable operations organization, and ensures on-site success for robotic deployments.

You will own site assessments, logistics, SOPs, and KPI-driven management, while collaborating with product, GTM, and R&D teams to drive rapid, global expansion. Remote work is not possible; 100% on-site role.

Qualifications

• 5+ years in operations, field deployment, implementation or a comparable role combining management and execution-heavy tasks.
• Built an operations function at an early-stage company from the ground up.
• Deployed physical products at customer sites: hardware, robotics, automation or industrial equipment.
• Able to balance short-term needs with long-term organizational planning.
• Hands-on, proactive problem-solver with strong communication.
• Excellent communication in English.

Responsibilities

• Own deployment implementation: site assessments, customer kick-offs, onsite supervision, staff training, performance assessment and all customer communication along the way.
• Run logistics for every deployment: fulfillment, shipping, import/export, compliance and coordination with the customer's receiving side.
• Build and run the operations organization: SOPs, scheduling, allocating operator bandwidth across deployments, testing and internal data collection.
• Work with testing engineers on release, performance and quality assurance testing: reporting procedures, schedules and bandwidth to execute them.
• Relay customer and field operations feedback to product, GTM and R&D.
• Find operations bottlenecks and remove them via new processes, hires, or changes in structure.
• Hire, onboard and lead the operations team: define roles, onboarding, incentives, KPIs.
• Train partner operators and distributors in deployment operations as we expand.

Skills

Leadership

Operations management

Strategic planning

Hands-on

English proficiency

Job description

Loki Robotics is hiring a Head of Operations in Zürich, Switzerland. This role leads the end-to-end deployment lifecycle, builds a scalable operations organization, and ensures on-site success for robotic deployments.

You will own site assessments, logistics, SOPs, and KPI-driven management, while collaborating with product, GTM, and R&D teams to drive rapid, global expansion. Remote work is not possible; 100% on-site role.