Robotics Teleoperations Lead — Scale Global Deployments

TSMG Holding; Zürich; On-site; CHF 120,000 - 190,000; Full time

Job summary

TSMG Holding in Zürich seeks an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs. You will coordinate teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary liaison between field operations, engineering, and client stakeholders.

The ideal candidate combines strong operational leadership with a passion for emerging technologies and

Qualifications

• Experience leading operational teams.
• Strong communication and organizational skills.
• Experience in robotics operations, teleoperations, autonomous systems, fleet management, control rooms, or technical operations.
• Ability to work in fast-paced, technology-driven environments.

Responsibilities

• Lead and coordinate teleoperations teams across multiple shifts.
• Manage daily staffing and operational coverage.
• Support onboarding, training, and mentoring of new operators.
• Promote compliance with safety and operational procedures.
• Monitor operational KPIs and productivity metrics.
• Ensure delivery against quality and performance targets.
• Coordinate robot deployment schedules and operational readiness.
• Manage incident escalation and resolution processes.
• Collaborate with engineering, product, and project management teams.
• Prepare operational reports and performance summaries.
• Support customer-facing robotics programs and deployments.

Skills

Leadership

Communication & coordination

Robotics/teleoperations experience

Fast-paced tech environment

Operational excellence

Job description

TSMG Holding in Zürich seeks an experienced Senior Teleoperations Lead to oversee robotics operations teams supporting AI training, robotic testing, and commercial deployment programs. You will coordinate teleoperators, ensuring operational excellence, maintaining quality and safety standards, and serving as the primary liaison between field operations, engineering, and client stakeholders.

The ideal candidate combines strong operational leadership with a passion for emerging technologies and