Head of Amazon Account Operations & Strategy

ScaleJet | eCommerce Recruitment agency; Bern; On-site; CHF 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Flexible hours

International team

Job summary

ScaleJet in Bern, Switzerland, is seeking an experienced Head of Account Operations to lead PPC, Account Management, CSM, and Catalogue Coordination. This senior role owns client retention, account health, and day-to-day delivery across the operation.

You will manage and mentor teams, balance strategic direction with hands-on execution, and drive improvements in workflows and client outcomes. A strong Amazon expertise and client-facing leadership are essential.

Qualifications

• Extensive hands-on experience in Amazon PPC and Account Management.
• Proven ability to manage client relationships as a primary CSM, including leading calls and handling escalations.
• Strong track record of driving client satisfaction, retention, and account health.
• Experience leading and developing a team in a fast-moving environment.
• Fluency in ClickUp and understanding of Amazon Seller/Vendor Central interfaces.

Responsibilities

• Serve as the primary client-facing CSM, owning client relationships, satisfaction, retention, and long-term account health.
• Lead client calls, set agendas, communicate strategy, manage expectations, and resolve escalations.
• Translate client goals and SLAs into clear internal priorities across PPC, AM, and CSM teams.
• Proactively identify underperforming accounts and capacity risks and guide resource allocation.
• Maintain alignment between client goals and Amazon PPC / Account Management activities.
• Own day-to-day project management in ClickUp and enforce operational cadences.

Skills

Amazon PPC

Account Management

Team Leadership

Client Relationships

Project Management

Tools

ClickUp

Amazon Ads Console

Seller Central

Vendor Central

Job description

ScaleJet in Bern, Switzerland, is seeking an experienced Head of Account Operations to lead PPC, Account Management, CSM, and Catalogue Coordination. This senior role owns client retention, account health, and day-to-day delivery across the operation.

You will manage and mentor teams, balance strategic direction with hands-on execution, and drive improvements in workflows and client outcomes. A strong Amazon expertise and client-facing leadership are essential.