Head of Account Operations in Amazon PPC Agency

Scale Jet; Genf; Vor Ort; CHF 180.000 - 280.000; Vollzeit

Zusammenfassung

Scale Jet in Geneva seeks a Head of Account Operations to lead PPC, account management, customer success, and catalogue coordination for multiple brands on Amazon.

This is a senior leadership role with direct ownership of client retention, account health, team performance, and day-to-day operational delivery.

You will be the primary client-facing CSM and the single point of operational accountability across the account operations function.

Qualifikationen

• Senior leadership experience in ecommerce operations.
• Experience scaling brands on Amazon (PPC, catalog, and account health).
• Proven ability to drive client retention and measure account performance.

Aufgaben

• Lead PPC, account management, CSM and catalogue coordination across multiple brands.
• Own client retention and account health, ensuring top-line growth and high satisfaction.
• Drive team performance and day-to-day operational delivery across the account operations function.
• Serve as the primary client-facing CSM and single point of operational accountability.

Kenntnisse

Leadership

PPC management

Account management

Customer success

Catalogue coordination

Jobbeschreibung

Our client, a fast-growing international e-commerce company scaling multiple brands on Amazon, is looking for an experienced Head of Account Operations to lead its PPC, Account Management, CSM, and Catalogue Coordination functions. This is a senior leadership role with direct ownership of client retention, account health, team performance, and day-to-day operational delivery.

You'll be the primary client-facing CSM and the single point of operational accountability across the account operations function. You'll make sure