Guest Experience Maker (GEM) - Six Senses Crans Montana

Kimpton; Schweiz; On-site; CHF 60,000 - 80,000; Full time

Job summary

Kimpton in Switzerland seeks a Guest Experience Maker (GEM) to ensure flawless guest journeys in a luxury setting. You will review guest profiles, coordinate arrivals, and tailor experiences.

Fluency in English and French, a hospitality background, and Swiss work authorization are required. You will upsell spa, LIFE and dining options while upholding Six Senses standards and LQA guidelines. This role offers a dynamic environment in a resort, with a focus on exceptional service and collaboration.

Qualifications

• High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting.
• Hospitality diploma/degree from a recognized hospitality school is preferred.
• Fluent in English and French.
• EU passport or Swiss work authorization required.

Responsibilities

• Check guest profiles and history prior to arrival.
• Notify departments and share guest history and preferences.
• Coordinate transfers and assist guests with arrivals and departures.
• Prepare arrival amenities: welcome letter, champagne, shoe bag, towels, drinks.
• Offer welcome drink and cold towel on arrival.
• Escort guests throughout the resort.
• Upsell resort, spa, LIFE and restaurant facilities.
• Maintain department equipment and uphold Six Senses standards.
• Adhere to LQA standards and address guest feedback.

Skills

Guest service

English language

French language

Education

High school diploma or equivalent

Hospitality diploma/degree

Tools

MS Office

POS systems

PMS

CRM platforms

Job description

Duties and Responsibilities

• As Guest Experience Maker (GEM), I willassume full responsibility for theefficientoperation in the following:
• Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.
• Notify concerned departments for guest arrival and ensure that they have the guests’ history and preferences information before the arrival.
• Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.
• Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks.
• Offer welcome drink and cold towel on arrival.
• Escort guests accordingly throughout the resort.
• Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
• Knowledge of fire & safety procedures and exits.
• Upsell all resort, spa, LIFE and restaurant facilities.
• Ensure all equipment of the department is kept clean and in good working condition.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications

• To execute the position of Guest Experience Maker (GEM), I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
• High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. Hospitality diploma/degreefrom a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions and guest service.
• Fluent in English and French
• EU passport or valid Swiss work authorization required