Guest Experience Maker (GEM) - Six Senses Crans Montana

Six Senses Crans-Montana; Chermignon; Vor Ort; CHF 55.000 - 75.000; Vollzeit

Zusammenfassung

Six Senses Crans-Montana is seeking a Guest Experience Maker (GEM) to deliver exceptional hospitality, safeguarding sustainability, wellness, and extraordinary experiences for guests. You will use knowledge of guest profiles and preferences to tailor services and upsell resort facilities.

The role requires fluency in English and French, a hospitality background, and willingness to execute Six Senses brand initiatives across departments while maintaining safety standards and guest satisfaction.

Qualifikationen

• High school diploma or equivalent; 1 year experience in a hotel operational setting.
• Hospitality diploma/degree preferred from a recognized hospitality school.
• Fluent in English & French; EU passport or Swiss work authorization required.

Aufgaben

• Check guest profiles and history prior to arrival.
• Notify concerned departments with guest history before arrival.
• Coordinate with departments for transfer requests and assist guests with transfers to/from the hotel.
• Prepare arrival amenities (welcome letter, champagne, shoe bag, towels, welcome drinks).
• Offer welcome drink and cold towel on arrival.
• Escort guests throughout the resort.
• Upsell resort, spa, LIFE and restaurant facilities.
• Adhere to Six Senses guidelines and LQA standards.

Kenntnisse

Fluent English

Fluent French

Ausbildung

High school diploma or equivalent

Hospitality diploma/degree

Tools

MS Office

POS

PMS

CRM platforms

Jobbeschreibung

As Guest Experience Maker (GEM), I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

• Check guest profiles and guest history prior to the guest arrival and be familiar with all the information.

• Notify concerned departments for guest arrival and ensure that they have the guests' history and preferences information before the arrival.

• Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.

• Prepare all arrival amenities such as welcome letter, champagne, shoe bag, cold towels and welcome drinks.

• Offer welcome drink and cold towel on arrival.

• Escort guests accordingly throughout the resort.

• Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.

• Knowledge of fire & safety procedures and exits.

• Upsell all resort, spa, LIFE and restaurant facilities.

• Ensure all equipment of the department is kept clean and in good working condition.

• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.

• Strictly adhere to LQA standards and guest comments.

Qualifications

• High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. Hospitality diploma/degreefrom a recognized hospitality school is preferred.

• Technical skills include MS Office - Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions and guest service.

• Fluent in English & French

• EU passport or valid Swiss work authorization required