Guest Experience & Front Desk Lead (Geneva)

DCAF; Genf; Híbrido; CHF 20 000 - 33 000; Tempo parcial

Resumo da oferta

DCAF in Geneva seeks a professional Front Desk & Hospitality Officer to support the Head of Facility in the smooth daily operation of our Geneva headquarters. You will manage front desk services, greet visitors, handle calls, and assist with hospitality and office activities.

You will coordinate meetings and events, support security procedures, manage mail and travel arrangements, and contribute to a welcoming, organized, and secure working environment fit for an international, values-driven

Qualificações

• Completed secondary education; a qualification in hospitality, facilities management, administration or a related field is an asset.
• Demonstrated professional experience in reception, front-desk services, hospitality, facilities or a similar role, preferably in an international or multicultural environment.
• Excellent interpersonal, organisational and customer-service skills, with the ability to manage multiple priorities efficiently and professionally.
• Full professional proficiency in English and French, both written and spoken.
• A valid work permit for Switzerland (or Swiss/EU citizenship) at the time of application is a prerequisite.

Responsabilidades

• Manage front desk and reception services, including welcoming and assisting visitors, handling calls, and administering visitor badges and access services.
• Ensure continuity of front desk operations, working closely with the Senior Front Desk Officer and supporting security and emergency preparedness procedures as required.
• Support HQ facilities, office supplies and equipment, including purchasing, inventory management, replenishment of common-area supplies and liaison with relevant service providers.
• Coordinate internal meetings and events and support hospitality services and the use of DCAF meeting and event facilities, including room set-up, catering, guest arrangements, room availability and liaison with relevant stakeholders.
• Manage mail and package services and undertake related administrative duties, including reception expense reports and support to visa application processes as directed.

Conhecimentos

Front desk experience

Hospitality

Facilities management

English & French fluency

Formação académica

Secondary education completed

Hospitality/Administration qualification

Ferramentas

Microsoft Office

Outlook

SharePoint

Descrição da oferta de emprego

DCAF in Geneva seeks a professional Front Desk & Hospitality Officer to support the Head of Facility in the smooth daily operation of our Geneva headquarters. You will manage front desk services, greet visitors, handle calls, and assist with hospitality and office activities.

You will coordinate meetings and events, support security procedures, manage mail and travel arrangements, and contribute to a welcoming, organized, and secure working environment fit for an international, values-driven