Groups & FIT Reservations & Commercial Supervisor 50–60 %

Ibis Zürich Messe Airport; Zürich; Vor Ort; CHF 90.000 - 120.000; Teilzeit

Benefits dieser Stelle

Flexible 50-60% schedule

Up to one home-office day per week

International hotel environment

Zusammenfassung

Ibis Zürich Messe Airport is seeking a Groups & FIT Reservations & Commercial Supervisor to join our Zurich team. In a 50-60% role, you will guide Groups and FIT reservations while closely coordinating with partners and internal teams to optimize revenue.

You will work alongside our coordinator, developing commercial strategies, negotiating with tour operators, and ensuring timely communication. The position includes some holiday coverage and a focus on strategic growth.

Qualifikationen

• Solid experience in hotel reservations, Groups & FIT and/or Front Office.
• Tour Operator Business experience is a plus.
• Strong commercial mindset with negotiation skills.
• Excellent communication and interpersonal abilities.

Aufgaben

• Manage and follow up on Groups & FIT requests, including complex and high-value business.
• Develop and maintain relationships with Tour Operators and key partners.
• Identify new partnerships and opportunities for business growth.
• Manage commercial reviews and contract renewals with revenue and hotel management.
• Prepare group revenue forecasts and contribute to budgeting.
• Collaborate with Front Office, Revenue, Sales, and operations.

Kenntnisse

Hotel reservations

Groups & FIT

Front Office supervision

Negotiation

Communication skills

Tools

Opera Cloud

Reservation systems

Jobbeschreibung

Groups & FIT Reservations & Commercial Supervisor 50-60 %

Ibis Zürich Messe Airport Vacant since : 28.08.2026 Number of jobs : 1 8050 Zürich (ZH) 50% - 60% From 01.11.2026 Permanent

Are you an experienced hotel professional who enjoys combining reservations, commercial thinking and partner relationships?

We are looking for a Groups / FIT Reservations & Commercial Supervisor to join our team in Zurich and take an active role in developing and managing our Groups and FIT business.

Working alongside our full-time Groups & FIT Reservations Coordinator, you will bring your experience, commercial mindset and ability to make sound decisions independently.

Your responsibilities

• Manage and follow up on Groups & FIT requests, with a particular focus on complex and commercially important business


• Maintain and develop strong relationships with Tour Operators and key partners, ensuring professional and timely communication


• Proactively identify and develop new partnership and business opportunities


• Manage commercial reviews and contract renewals with key partners, in coordination with Revenue and Hotel Management


• Identify need periods and initiate promotions and tactical offers to generate additional business


• Prepare and negotiate offers optimizing group business according to availability, demand and hotel strategy


• Prepare the group revenue forecast and contribute to the annual budget preparation


• Handle complex requests, including escalated complaints, overbooking, relocations and inventory situations


• Work closely with Front Office, Revenue, Sales and hotel operations


• Support complex or commercially significant meeting and event requests in collaboration with the F&B Manager


• Share your expertise and support the development of our Groups & FIT Coordinator


• Contribute ideas to continuously improve our Groups & FIT processes and commercial performance


• Covers the reservation coordinator position during holidays and absences.

Your profile

• Solid experience in hotel reservations, Groups & FIT and/or Front Office ideally with Tour Operator Business


• Previous Front Office supervisory or management experience is a strong advantage


• Strong commercial mindset and the ability to identify opportunities, negotiate and make decisions independently


• Excellent communication and interpersonal skills, with a natural ability to build long-term partner relationships


• Organized, reliable and solution oriented, with the ability to manage several priorities


• Spanish and English are required, both written and spoken; German or French, are an advantage


• Good knowledge of hotel PMS Opera Cloud and reservation systems

What we offer

• A responsible and varied position 50-60% position, Monday to Friday, with room for initiative


• Possibility of up to one home-office day per week


• A hands-on role combining Groups & FIT reservations, partner relations and commercial responsibilities


• An international hotel environment in Zurich with close collaboration across operations, sales and revenue

We are looking for someone who does more than manage reservations: someone who understands the business behind them, builds relationships and knows how to turn opportunities into bookings.

Location: ZurichWorkload: 50-60% | Monday to Friday (flexible within office hours)Possibility of up to 1 day home office per week

Our hotel, ibis Zürich Messe Airport, offers affordable accommodation in Zurich’s business district, just a 10-minute walk from the Hallenstadion and the Zurich Exhibition Centre. The hotel features 252 comfortable, air-conditioned rooms, a modern restaurant, a parking garage, and three fully equipped conference rooms. Complimentary Wi-Fi is available throughout the hotel.

At our bar, we are happy to serve you drinks and snacks around the clock — and, of course, a smile to go with them.

• Work location 8050 Zürich (ZH)


• Workload 50% - 60%


• Employment start 01.11.2026


• Employment duration Permanent

• Spanish Orally : Good knowledge Written : Very good knowledge


• English Orally : Very good knowledge Written : Very good knowledge


• German Orally : Basic knowledge Written : None

• By email [e-mail]