Global Traffic & Creative Operations Manager

L'OCCITANE Group (B Corp); Plan-les-Ouates; Vor Ort; CHF 140.000 - 180.000; Vollzeit

Benefits dieser Stelle

Living wage certified employer

Staff discount on products

Zusammenfassung

L'OCCITANE Group is seeking an experienced Global Traffic & Creative Operations Manager to coordinate creative workflows across Headquarters and six international Creative Hubs, ensuring clear prioritization, efficient delivery, and real-time visibility for campaigns, store design, and packaging.

You will lead automation and AI-enabled workflows, advancing data-driven processes to improve time-to-market while aligning with stakeholders and driving standardized practices across markets.

Qualifikationen

• Proven experience in traffic management, creative operations, and project management in international environments.
• Strong understanding of creative production, retail design, and global cross-functional collaboration.
• Excellent PM, organization, communication, and stakeholder-influencing skills.
• Fluent English and French; additional languages are a plus.

Aufgaben

• Manage brief intake and project prioritization — validate requests, scope needs, align priorities, balance demand with capacity.
• Own the HQ creative pipeline — track status, timelines, owners, risks, and delivery from kick-off to completion.
• Build and optimize operating systems — design intake forms, routing logic, approvals, automation, dashboards, scalable processes.
• Lead automation and AI-enabled workflow initiatives — identify repetitive tasks and implement practical solutions with IT.
• Improve time-to-market — identify bottlenecks, reduce lead times, and simplify workflows without compromising quality.
• Facilitate traffic rituals and stakeholder alignment — lead status meetings, surface risks, keep teams aligned with minimal friction.
• Maintain capacity and resource visibility — monitor workload, flag bottlenecks, anticipate surge needs.
• Coordinate across six Creative Hubs — align priorities, timelines, and process standards for global projects.
• Drive tool adoption and change management — document processes, train users, embed new ways of working.
• Track operational performance — report KPIs such as content volume, budget, time to market and efficiency gains.

Kenntnisse

Traffic management

Creative operations

Project management

Stakeholder influencing

English (fluency)

French (fluency)

Tools

DAM platforms

Workflow platforms

Automation tools

Jobbeschreibung

We are looking for an experienced Global Traffic & Creative Operations Manager to coordinate creative workflows across Headquarters and six international Creative Hubs.

Joining the creative services team, this role sits at the center of the global creative ecosystem, ensuring clear prioritization, efficient delivery, and real-time visibility across Creative Campaigns, Visual Merchandising, Store Design and Packaging. The position also drives smarter ways of working through streamlined processes, automation, AI-enabled workflows, and connected tools.

You will help creative teams deliver impactful brand experiences consistently across markets while improving operational efficiency through data, systems, and technology.

You will report to the Head of Brand Creative Services & Production.

Key responsibilities

• Manage brief intake and project prioritization — validate creative requests, scope needs, align priorities, and balance business demand with team capacity.
• Own the HQ creative pipeline — track status, timelines, owners, risks, and delivery across disciplines from kick-off to completion.
• Build and optimize operating systems — design intake forms, routing logic, approvals, automation, dashboards, and scalable traffic processes.
• Lead automation and AI-enabled workflow initiatives — identify repetitive tasks and implement practical solutions with IT and technical partners.
• Improve time-to-market — identify bottlenecks, reduce lead times, and simplify recurring workflows without compromising quality.
• Facilitate traffic rituals and stakeholder alignment — lead status meetings, surface risks, and keep teams aligned with minimal operational friction.
• Maintain capacity and resource visibility — monitor team workload, flag bottlenecks, and anticipate surge needs with creative leads.
• Coordinate across six Creative Hubs — align priorities, timelines, and process standards for global and multi-market projects.
• Drive tool adoption and change management — document processes, train users, and embed new ways of working sustainably.
• Track operational performance — report KPIs such as content volume, budget, time to market and efficiency gains.

How you can fit

• Proven experience in traffic management, creative operations, project management, or a similar role in an international creative, marketing, digital, retail, or production environment.
• Strong understanding of creative production, retail design, visual merchandising, campaign development, and global cross-functional collaboration.
• Excellent project management, organization, communication, and stakeholder-influencing skills.
• Fluent English and French required; additional languages are a plus.
• Experience with project-management, DAM, collaboration, automation, reporting, or workflow platforms.
• Interest or practical experience in automation, AI-enabled productivity, and data-driven workflow optimization.
• If you thrive in complex international environments and want to transform creative operations through systems, automation, and AI, we’d love to hear from you.

What we offer

• As a Living Wage Certified employer, we guarantee that all our compensation practices meet or exceed established living wage and fairness standards
• We are committed to continuous learning and professional development to help every employee grow within our organization
• Staff discount to use on all your favorite L'Occitane en Provence products

Permanent contract, starting asap

Full-time position (100%)