Global Technical Trainer for After Sales & Field Service

Luminator Technology Group

Sankt Gallen

Hybrid

CHF 90,000 - 130,000

Full time

10 days ago

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Benefits offered by this job

Flexible working hours

Hybrid work options

Online language school

LinkedIn Learning access

Team events

Job summary

Luminator Technology Group is seeking a Technical Trainer to develop, deliver, and continuously improve training programs for After Sales employees, field service technicians, technical support teams, service partners, and customers. The role ensures staff have the knowledge to install, operate, maintain, troubleshoot, and support Luminator products.

This position collaborates with Technical Support, Engineering, Product Management, Customer Service, and Field Service teams to align content with

Qualifications

Experience in technical training, field service, or customer support.
Experience delivering classroom and virtual training.
Industry experience in manufacturing, transportation, electronics, or tech is preferred.
Strong understanding of products, systems, and troubleshooting methods.
Proficiency with LMS and virtual training tools.

Responsibilities

Develop and maintain training materials, manuals, presentations, and e-learning content.
Create product, system, installation, troubleshooting, and maintenance training programs.
Collaborate with subject matter experts to keep content current and accurate.
Deliver classroom, virtual, and hands-on training for technicians, engineers, and service staff.
Conduct onboarding programs for new After Sales employees.
Support product launches and refresher training sessions.
Translate complex technical information into clear learning materials.
Evaluate training effectiveness via assessments and feedback.