Global Process Owner: Customer Service & ERP Transformation

Liebherr Group; Nussbaumen; Sur place; CHF 110 000 - 150 000; Plein temps

Résumé du poste

Liebherr Group is seeking a Business Process Owner to lead strategic ERP and CRM transformation efforts in a global context. You will own defined business processes, collaborate with regional divisions, and ensure practical, scalable process improvements embedded in daily operations across the organization.

The role requires strong analytical capabilities, experience with CRM/ERP projects, and fluency in German and English.

Qualifications

• University degree in Business Administration, Informatics, Engineering, or an equivalent qualification.
• Several years of experience in process management, ideally within international transformation projects (CRM, ERP, or service-related processes).
• Strong expertise in analysing, modelling, and optimizing end-to-end business processes.
• Proven experience working closely with operational business units, IT teams, and external partners.
• Excellent communication and facilitation skills, with strong intercultural competence.
• High level of initiative, assertiveness, and a structured, solution-oriented working style.
• Very good command of German and English.

Responsabilités

• End-to-end ownership, governance, documentation, and continuous improvement of assigned business processes (e.g. Customer Service, Part Sales, Marketing, Master Data).
• Ensuring that process designs reflect operational realities, regulatory needs, and local service requirements while maintaining global standards.
• Acting as a trusted partner for operational units, ensuring close alignment between global process design and local execution.
• Regular engagement with operational customer service teams to translate needs into scalable process and system improvements.
• Supporting rollout and go-live phases to ensure smooth adoption and business continuity.
• Collection, evaluation, and prioritization of requirements from operational divisions and regional organisations.
• Translation of business needs into IT-ready requirements in close cooperation with Product Owners, and implementation partners.
• Balancing global standardization with justified local deviations and feeding local requirements back into global solutions.
• Active participation in all project phases (Pre-Study, Design, Build, Rollout, Operations).
• Ensuring seamless process integration into target systems and stable transition from project mode into operational use.
• Supporting localization activities and deciding whether requirements should be implemented globally or locally.

Connaissances

Process ownership

Cross-functional collaboration

Requirements management

Project lifecycle

Communication

Intercultural competence

Initiative

Structured working style

Formation

University degree

Description du poste

Liebherr Group is seeking a Business Process Owner to lead strategic ERP and CRM transformation efforts in a global context. You will own defined business processes, collaborate with regional divisions, and ensure practical, scalable process improvements embedded in daily operations across the organization.

The role requires strong analytical capabilities, experience with CRM/ERP projects, and fluency in German and English.