Global ERP & CRM Process Owner | Flexible Hours

Liebherr Group; Nussbaumen; On-site; CHF 120,000 - 160,000; Full time

Benefits offered by this job

Flexible working hours

Training opportunities

Job summary

Liebherr Group in Nussbaumen, Switzerland seeks a Business Process Owner to take end-to-end ownership of defined business processes within ERP/CRM transformation programs. You will work closely with divisions and regional service organisations to ensure processes are designed centrally, but practical, scalable, and embedded locally.

The role requires strong analysis of processes, collaboration with IT teams and external partners, and excellent bilingual communication in German and English.

Qualifications

• University degree in a business or IT-related field.
• Several years of experience in process management, preferably in international transformation projects (CRM/ERP).
• Strong ability to analyse, model, and optimise end-to-end business processes.
• Proven experience working with operational units, IT teams, and external partners.
• Excellent communication and facilitation skills with intercultural competence.
• High initiative, assertiveness, and a structured, solution-oriented working style.
• Very good command of German and English.

Responsibilities

• End-to-end ownership, governance, documentation, and continuous improvement of assigned processes (e.g. Customer Service, Part Sales, Marketing, Master Data).
• Ensure process designs reflect operational realities, regulatory needs, and local service requirements while maintaining global standards.
• Act as a trusted partner for operational divisions, aligning global process design with local execution and gathering feedback.
• Collect, evaluate, and prioritise requirements from divisions and regional organisations; translate needs into IT-ready requirements with Product Owners.
• Participate in all project phases (Pre-Study, Design, Build, Rollout, Operations) and ensure smooth transition into operations.

Skills

Process analysis

Communication & facilitation

Intercultural competence

Initiative & structuring

German & English proficiency

Education

University degree in Business Administration, Informatics, Engineering, or equivalent

Job description

Liebherr Group in Nussbaumen, Switzerland seeks a Business Process Owner to take end-to-end ownership of defined business processes within ERP/CRM transformation programs. You will work closely with divisions and regional service organisations to ensure processes are designed centrally, but practical, scalable, and embedded locally.

The role requires strong analysis of processes, collaboration with IT teams and external partners, and excellent bilingual communication in German and English.