Global Onboarding Lead: Transform & Scale

Trafigura Group; Genf; On-site; CHF 170,000 - 260,000; Full time

Job summary

Trafigura Group seeks an Onboarding Global Manager to own and transform the end-to-end onboarding process for traders, customers, and counterparties. You will lead a global team, set performance standards, and collaborate with Compliance, Legal and IT to deliver compliant, frictionless onboarding.

You will drive automation, data quality and risk-aware decision making while maintaining strong stakeholder relationships across regions and functions.

Qualifications

• Proven experience leading operational onboarding or customer service teams.
• Strong people leadership and coaching, with a culture of service excellence.
• Working knowledge of KYC, AML, CDD, and regulatory onboarding requirements.

Responsibilities

• Lead the global onboarding team and define service standards.
• Own end-to-end onboarding across regions, balancing risk and customer needs.
• Document risk-tiering and data requirements with Compliance, Credit and Legal.

Skills

Operational leadership

People leadership

KYC/AML knowledge

Regulatory onboarding

Tools

KYC platforms

CTR M/ETRM systems

SAP

Job description

Trafigura Group seeks an Onboarding Global Manager to own and transform the end-to-end onboarding process for traders, customers, and counterparties. You will lead a global team, set performance standards, and collaborate with Compliance, Legal and IT to deliver compliant, frictionless onboarding.

You will drive automation, data quality and risk-aware decision making while maintaining strong stakeholder relationships across regions and functions.