Global Immunology & CE&O Leader for Launch Excellence

Biogen

Baar

On-site

CHF 250,000 - 420,000

Full time

14 days+

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Job summary

Biogen is seeking a senior leader to head Immunology, Global Customer Engagement & Operations. You will translate business priorities into customer engagement, analytics, and launch-readiness capabilities across global, regional, and country teams.

The role combines strategic influence with hands-on execution to drive measurable impact. You will spearhead governance, develop the Immunology CMI team, and partner with franchise leaders to ensure consistent, high-quality delivery across markets and

Qualifications

Bachelor’s degree required; MBA or advanced degree an advantage.
10+ years of experience in the pharmaceutical/biotech industry at senior leadership level.
Recent Immunology experience; nephrology exposure is highly desirable.
Strong commercial leadership across in-market and above-market/global or regional roles.
Proven ability to translate business strategy into customer engagement, operational excellence, and launch readiness initiatives.
Deep understanding of customer excellence capabilities: insights, omnichannel engagement, analytics, forecasting, digital solutions, and performance measurement.
Proven ability to engage and influence senior stakeholders including franchise leaders and cross-functional teams.
Exceptional communication and listening skills for complex stakeholder needs and priorities.
Experience leading through influence; people leadership is valued.
Fluency in English; additional languages are an advantage.

Responsibilities

Lead planning, prioritization, and delivery of Global CE&O Immunology requirements across PDCs, regions, and priority markets.
Partner with franchise, regional, and country stakeholders to define a strategic roadmap for GCE&O with clear milestones and deliverables.
Drive business partnership through planning, KPI monitoring, dashboards, and risk/opportunity assessments for leadership decisions.
Ensure GCE&O activities are prioritized and aligned with launch readiness and strategic imperatives.
Serve as single point of contact for CE&O requirements across the Immunology portfolio and provide strategic partnership to global and regional leadership.
Collaborate with PDC and regional teams to support immunology launch readiness assessment and risk mitigation.
Strengthen GCE&O governance to build capabilities and align teams around a shared vision.
Work with affiliate CE&O teams to enable execution of global deliverables with market-relevant support and coaching.
Lead and develop the International Immunology CMI team with clear vision and goals.
Provide ongoing coaching, feedback, and development opportunities to strengthen performance.
Foster an inclusive, collaborative, high-performing team culture valuing diverse perspectives and continuous learning.
Identify capability gaps and support development plans to improve team effectiveness and growth.
Drive delivery of prioritized GCE&O focus areas and improve operating effectiveness and scalability.
Monitor external trends and best practices to enhance CE&O solutions for Immunology.
Partner with GCE&O Leadership to define and embed continuous improvement mindset.