Global Customer Success & Order Specialist

VAT GROUP; Haag; Vor Ort; GBP 28.000 - 40.000; Vollzeit

Zusammenfassung

VAT Group is seeking a Customer Support & Order Management specialist based in Warwickshire, UK. You will be the primary contact for customers, processing orders, forecasts, and POs, while coordinating with Swiss and Malaysian manufacturing sites to ensure timely delivery.

The role requires strong Excel skills, ERP experience, and fluency in German and English. The position emphasizes proactive communication, inventory management, and cross-functional collaboration with Sales, Finance, and

Qualifikationen

• High School Diploma or equivalent; Bachelor's degree is considered an advantage.
• Minimum 3 years of experience in customer support, order management, operational support, or a similar role.
• Fluent German and English, both written and spoken.
• Strong Microsoft Excel and Office skills.
• Experience with ERP and order management systems.
• Production scheduling or manufacturing environment experience is a plus.
• Excellent communication and interpersonal skills.
• Customer-oriented, proactive, and solution-focused mindset.

Aufgaben

• Provide professional customer support via email, telephone, customer portals, and other communication channels.
• Process customer orders, forecasts, and purchase orders using Order Management and ERP systems.
• Manage consigned inventory and collaborate with customers to forecast inventory consumption and requirements.
• Coordinate closely with manufacturing sites in Switzerland and Malaysia to place, monitor, and expedite customer orders.
• Proactively communicate order delays, manage backorders, and provide customers with timely delivery updates.
• Collaborate cross-functionally with Sales, Finance, Product Management, and other internal teams to resolve customer inquiries and operational issues.
• Process RMAs, service quotations, and customer return requests, ensuring accurate and complete documentation.
• Support Accounts Receivable and Sales in resolving purchase order, invoicing, and payment-related issues.
• Maintain accurate customer and order information within internal systems.
• Contribute to a smooth customer journey through proactive communication and effective issue resolution.

Kenntnisse

Customer support

Order management

ERP systems

Microsoft Excel

Communication

Fluent German

Fluent English

Multitasking

Ausbildung

High School Diploma or equivalent

Bachelor's degree (advantage)

Tools

ERP software

Order management software

Microsoft Office

Jobbeschreibung

VAT Group is seeking a Customer Support & Order Management specialist based in Warwickshire, UK. You will be the primary contact for customers, processing orders, forecasts, and POs, while coordinating with Swiss and Malaysian manufacturing sites to ensure timely delivery.

The role requires strong Excel skills, ERP experience, and fluency in German and English. The position emphasizes proactive communication, inventory management, and cross-functional collaboration with Sales, Finance, and