Inside Sales Specialist

VAT Vakuumventile AG; Haag; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Zusammenfassung

VAT Group in Haag, Switzerland, is seeking an Inside Sales Specialist to drive revenue growth and deliver excellent customer experience within an assigned territory. You will act as the primary link between customers, Sales, and internal support, coordinating with Product Management, FAE, Operations, and other functions to provide suitable solutions.

Fluent English is required, German is highly desirable, and French considered an advantageous plus; 3+ years in Inside Sales or related roles in an

Qualifikationen

• 3+ years of experience in Inside Sales, Technical Sales, Customer Service, or Commercial Operations in an industrial/B2B environment.
• Experience with CRM and ERP systems (D365, Salesforce, or SAP).
• Strong understanding of technical products, manufacturing environments and complex customer requirements.
• Fluent English; German highly desirable and French considered an advantage.
• Excellent communication and stakeholder management in an international environment.

Aufgaben

• Manage customer inquiries, RFQs, and commercial activities for assigned accounts.
• Create, manage, and follow up quotations to maximize conversion into customer orders.
• Build and maintain strong relationships with customers, distributors, channel partners, and internal stakeholders.
• Understand customer requirements and coordinate with Product Management, FAE, Operations, and other functions to provide suitable solutions.
• Manage opportunities and customer activities in D365 CRM, ensuring accurate data and timely follow-up.
• Support Sales Managers with transactional business, customer activities, and advancement of sales opportunities.
• Monitor the sales pipeline and proactively follow up on quotations, opportunities, and customer actions.
• Coordinate the resolution of customer issues, delivery concerns, and commercial escalations.

Kenntnisse

Inside Sales

CRM

ERP systems

English fluent

German desirable

Ausbildung

Commercial or technical education

Tools

D365 CRM

Salesforce

SAP

Jobbeschreibung

About VAT Group

At VAT, we change the world with vacuum solutions. As the world’s leading supplier of high-performance vacuum valves, we have been driving innovation for more than 60 years. With over 3,200 employees worldwide, we operate from our headquarters in Haag, Switzerland, with manufacturing sites in Switzerland, Malaysia and Romania, as well as sales and service hubs around the world. We guided by our passions integrity, teamwork, customer centricity, and innovation – always working together as #oneVAT.

Joining us means becoming part of a passionate, international team where your voice is heard, your ideas matter, and your career growth is supported.

Inside Sales Specialist

Purpose of the role

Support revenue growth and deliver an excellent customer experience within an assigned territory. Act as the primary link between customers, Sales, and internal support functions, ensuring effective coordination and successful conversion of business opportunities into orders.

Responsibilities

• Manage customer inquiries, RFQs, and commercial activities for assigned B accounts.
• Create, manage, and follow up quotations to maximize conversion into customer orders.
• Build and maintain strong relationships with customers, distributors, channel partners, and internal stakeholders.
• Understand customer requirements and coordinate with Product Management, FAE, Operations, and other functions to provide suitable solutions.
• Manage opportunities and customer activities in D365 CRM, ensuring accurate data and timely follow-up.
• Support Sales Managers with transactional business, customer activities, and advancement of sales opportunities.
• Monitor the sales pipeline and proactively follow up on quotations, opportunities, and customer actions.Coordinate the resolution of customer issues, delivery concerns, and commercial escalations.
• Contribute to continuous improvement of sales processes, CRM data quality, digital tools, and customer experience.

Qualifications

• 3+ years of experience in Inside Sales, Technical Sales, Customer Service, or Commercial Operations within an industrial/B2B environment.
• Experience with CRM and ERP systems, such as D365, Salesforce, or SAP.
• Good understanding of technical products, manufacturing environments, and complex customer requirements.
• Strong customer focus with a commercial mindset and ability to identify and develop sales opportunities.
• Strong organizational and prioritization skills with the ability to manage multiple customer requests and deadlines.
• Excellent communication and stakeholder management skills in an international environment.
• Commercial or technical education, apprenticeship, diploma, or degree preferred.
• Fluent English required; German highly desirable and French considered an advantage.
• Proactive, solution-oriented, and collaborative working style with strong attention to detail.