Customer Support Specialist (German & English)

VAT GROUP; Haag; Vor Ort; GBP 30.000 - 40.000; Vollzeit

Zusammenfassung

VAT GROUP in the United Kingdom is looking for a Customer Support Specialist who will act as the primary contact for customers, ensuring efficient order processing and inventory management. The role involves coordinating among customers, sales teams, and manufacturing sites to deliver an exceptional customer experience.

Applicants should have a minimum of 3 years of relevant experience, be fluent in both German and English, and possess strong Microsoft Excel and organizational skills. This position offers a permanent contract.

Qualifikationen

• Minimum 3 years of experience in customer support or similar role.
• Experience in order management and operational support.
• Proficiency with Microsoft Office applications.

Aufgaben

• Provide professional customer support via various communication channels.
• Process customer orders and manage inventory.
• Coordinate with manufacturing sites for order management.

Kenntnisse

Fluent in German and English (written and spoken)

Strong Microsoft Excel skills

Excellent organizational skills

Good communication and interpersonal skills

Ausbildung

High School Diploma or GED

Bachelor's degree

Tools

Microsoft Office

ERP systems

Jobbeschreibung

About VAT Group: At VAT, we change the world with vacuum solutions. As the world’s leading supplier of high-performance vacuum valves, we have been driving innovation for more than 60 years. With over 3,200 employees worldwide, we operate from our headquarters in Haag, Switzerland, with manufacturing sites in Switzerland, Malaysia and Romania, as well as sales and service hubs around the world. We are guided by our passions – integrity, teamwork, customer centricity, and innovation – always working together as #oneVAT.

Location: Warwickshire, GB. Employment Type: Permanent.

Customer Support Specialist (German & English)

Purpose of the Role

As a Customer Support Specialist, you will be the primary point of contact for customers, ensuring efficient order processing, inventory management, and seamless coordination between customers, sales teams, and manufacturing sites while delivering an exceptional customer experience.

Responsibilities

• Provide professional customer support via email, telephone, customer portals, and other communication channels.
• Process customer orders, forecasts, and purchase orders using the company's Order Management and ERP systems.
• Manage consigned inventory and collaborate with customers to forecast inventory consumption.
• Coordinate with manufacturing sites in Switzerland and Malaysia to place, monitor, and expedite customer orders.
• Work cross-functionally with Sales, Finance, Product Management, and other internal teams to resolve customer inquiries and operational issues.
• Proactively communicate order delays, manage backorders, and ensure timely delivery updates.
• Process RMAs, service quotations, and customer return requests while maintaining accurate documentation.
• Support Accounts Receivable and Sales teams in resolving purchase order and payment-related issues.

Qualifications

• High School Diploma or GED required; Bachelor's degree is preferred.
• Minimum 3 years of experience in customer support, order management, operational support, or a similar role.
• Fluent in German and English (written and spoken).
• Strong Microsoft Excel skills and proficiency with Microsoft Office applications.
• Experience working with ERP systems; production scheduling experience is an advantage.
• Excellent organizational, communication, and interpersonal skills with the ability to multitask and work independently.

Our commitment to inclusion, fairness and equal opportunities

We believe in meaningful careers, continuous learning, and equal opportunities for everyone to drive our innovation and success. We welcome applicants from all backgrounds and are dedicated to fostering an inclusive and respectful workplace. If you have concerns, our compliance channel is available at our website. All reports are handled with strict confidentiality and in accordance with our Code of Conduct.