Geneva Luxury Client Advisor — Elevate Client Experiences

Yves Saint Laurent SAS; Genf; On-site; CHF 70,000 - 90,000; Full time

Job summary

Yves Saint Laurent in Geneva is seeking a Client Advisor to contribute to store sales and KPI achievement, delivering a memorable, sophisticated customer experience while upholding the Maison values, image and standards.

You will support the management team and colleagues, build a robust client portfolio, tailor timeless looks, and communicate professionally with clients and colleagues in English and the local language.

Qualifications

• Preferred experience in high-quality client service in fashion & accessories, luxury hospitality, or customer service.
• Ability to connect with clients, tailor looks, and demonstrate fashion passion.

Responsibilities

• Provide outstanding client and after-sale service to all visitors and clients.
• Show passion in connecting and reconnecting with clients, identifying their needs and anticipating future requests.
• Cultivate a robust client portfolio to secure a proactive and growing business.
• Drive performance to exceed individual sales and KPI goals with an entrepreneurial mindset.
• Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrate your passion for fashion culture.
• Show a transparent and genuine attitude with the client and create a unique connection with them.
• Communicate in a professional and authentic way with clients and colleagues.
• Effectively use all available tools to optimize business opportunities.
• Proactively support front and back-of-house teams, their achievements and the overall team spirit.
• Adhere to all company policies and operational procedures.

Job description

Yves Saint Laurent in Geneva is seeking a Client Advisor to contribute to store sales and KPI achievement, delivering a memorable, sophisticated customer experience while upholding the Maison values, image and standards.

You will support the management team and colleagues, build a robust client portfolio, tailor timeless looks, and communicate professionally with clients and colleagues in English and the local language.