Front Office Intern

KNSA Hospitality Zürich AG; Genf; Presencial; CHF 6200 - 9300; Jornada completa

Descripción de la vacante

SLS Barcelona is seeking a Front Office intern to support reservations, guest guidance, and the signature SLS service. You’ll handle check-ins/outs, ensure data accuracy in systems, greet guests warmly, and assist with guest billing.

Fluency in English and Spanish is required, and you should be pursuing a bachelor’s or master’s degree in hospitality. A 6-month internship is preferred; you’ll work in a fast-paced, luxury hotel environment and gain hands-on experience in hospitality excellence.

Formación

• You’re studying a bachelor’s/master’s degree in hospitality or a related field.
• You have the possibility to sign an agreement with your school for a period of preferably 6 months.
• Fluent in Spanish and English.

Responsabilidades

• Assist with reservations, guest guidance, and be an SLS ambassador.
• Manage arrival and departure processes with accurate data in all systems.
• Greet guests warmly and assist with inquiries and billing.
• Provide information on hotel amenities and local attractions.

Conocimientos

Multitasking

Communication

Hospitality

Teamwork

Proactive

Attention to detail

Educación

Bachelor's/Master's in Hospitality or related field

Descripción del empleo

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

Job Description

• As Front Office intern, you’ll be supporting the department in all required areas, including handling reservations, guiding guests and being an SLS ambassador:
• Deal with the arrival and departure processes for all guests, ensuring the accuracy of data in all systems
• Greet and assist guests in a warm, courteous, and professional manner
• Handle credit transactions, ensuring the accuracy of guest billing
• Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution, and striving to resolve issues to ensure guest satisfaction
• Ensure guests receive accurate and timely information about hotel amenities, services, and local attractions
• Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information about attractions, restaurants, and services
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns
• Ensure all telephone calls are answered as quickly and efficiently as possible
• Report any issues to the correct department and check to ensure the work has been completed
• Ensure that the reception and public areas are clean, tidy, and presentable at all times

Qualifications

• You´re studying a bachelor´s/master´s degree in hospitality or a related field
• You have the possibility to sign an agreement with your school for a period of preferably 6 months
• Someone who understands, celebrates, and embraces the SLS brand values
• Ability to multitask and work in a fast-paced environment
• Proactive, positive, energetic, dynamic, emphatic, team-worker, with a high-level attention to detail and passion for hospitality
• Excellent verbal and written communication skills. Fluent in Spanish and English
• You make people feel good - your team, guests, and colleagues alike. You make a positive impact
• You learn quickly and adapt to SLS’s unique culture
• You are humble and open to ideas. We leave our ego at the door and help get things done
• You’re up for doing things differently and trying (almost) everything once
• You want to be part of a team that works hard, supports each other, and has fun along the way
• The opportunity to be part of an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand
• The chance to challenge the norm and work in an environment that is both creative and rewarding
• Become part of a team that’s very passionate about creating great hospitality experiences