Front Office Intern

Hilton; Genf; On-site; CHF 20,000 - 27,000; Full time

Job summary

Hilton is seeking a Front Office Intern in Geneva to assist daily hotel operations and guest services, gaining hands-on experience across front desk duties and guest interactions.

The role emphasizes teamwork, strong communication, and a proactive approach to delivering guest satisfaction, with a preference for prior hospitality experience and multilingual abilities.

Qualifications

• Fluent written, spoken and reading French (C2)
• English proficiency at B2/C1 level
• A third language is highly recommended
• Previous experience in a hotel or hospitality environment is an advantage
• Strong team spirit and enjoyment of teamwork
• Positive attitude and excellent interpersonal skills
• Commitment to guest satisfaction
• Strong attention to detail, accuracy, and organizational skills

Responsibilities

• Support daily Front Office operations, including guest check-in/check-out and welcoming guests
• Handle guest requests, enquiries and telephone calls professionally and efficiently
• Monitor daily arrivals, VIPs, events, occupancy, room rates and reservations
• Assist with groups, crew and VIP arrivals, coordinating with relevant departments
• Work closely with Housekeeping, Concierge and other teams to ensure smooth hotel operations
• Promote Hilton Honors and the hotel’s Food & Beverage outlets
• Ensure accurate billing, documentation and administrative follow-up
• Use hotel systems and equipment in line with established procedures
• Participate in night shifts and support night audit when required
• Maintain strong knowledge of hotel products, rooms, rates, facilities and promotions
• Consistently deliver Hilton hospitality standards and a high level of guest satisfaction
• Support other departments when needed and contribute to a positive team environment

Skills

French (C2)

English (B2/C1)

Third language recommended

Previous hotel experience

Team player

Strong communication

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a

Job Description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Intern, you’re not just supporting daily hotel operations while gaining hands‑on experience – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Support daily Front Office operations, including guest check‑in/check‑out and welcoming guests.
• Handle guest requests, enquiries and telephone calls professionally and efficiently.
• Monitor daily arrivals, VIPs, events, occupancy, room rates and reservations.
• Assist with groups, crew and VIP arrivals, coordinating with relevant departments.
• Work closely with Housekeeping, Concierge and other teams to ensure smooth hotel operations.
• Promote Hilton Honors and the hotel’s Food & Beverage outlets.
• Ensure accurate billing, documentation and administrative follow-up.
• Use hotel systems and equipment in line with established procedures.
• Participate in night shifts and support night audit when required.
• Maintain strong knowledge of hotel products, rooms, rates, facilities and promotions.
• Consistently deliver Hilton hospitality standards and a high level of guest satisfaction.
• Support other departments when needed and contribute to a positive team environment.

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

• Previous experience in a hotel or hospitality environment is an advantage.
• Strong team spirit and a genuine enjoyment of working as part of a team.
• Positive attitude and excellent interpersonal skills.
• Strong written communication skills and confidence in handling telephone calls.
• Commitment to delivering a high level of guest satisfaction.
• Strong attention to detail, accuracy, and excellent organizational skills.
• Versatile, adaptable, and flexible.
• Fluent written, spoken, and reading French (C2 level).
• English proficiency at B2/C1 level.
• A third language is highly recommended.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award‑winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands , and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.