Front of House Trainee (M/F/D)

Mandarin Oriental Group; Zürich; On-site; CHF 35,000 - 48,000; Full time

Job summary

Mandarin Oriental Savoy, Zurich is seeking a Front of House Trainee to support the Bell and Concierge Team in daily tasks within the Concierge Department in Zurich.

Starting March 2026, the trainee will assist guests on arrival, support lobby operations, handle luggage at check-in/out and park guest vehicles while upholding MO’s luxury service standards and brand values.

Qualifications

• Enrolled as a student in a Swiss Hotel Management school.
• Flexibility to work weekends and holidays.
• Strong organizational skills and willingness to learn.
• Experience with luxury service and guest engagement is a plus.

Responsibilities

• Assisting guests on arrival by opening car doors and escorting them to the front office.
• Be present at the lobby and support the team operationally.
• Delivering luggage at check-in and removing luggage from guest rooms at check-out.
• Secure parking of guest vehicles.
• Acting as an ambassador of the hotel and engaging with guests and colleagues.
• Follow quality, sustainability and Rooms Division standards and policies.
• Promote the Fans of MO guest recognition program to guests.

Skills

German

English

Education

Swiss Hotel Management school

Job description

We are looking for a Front of House Trainee to join our Team at Mandarin Oriental Savoy, Zurich.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city's leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.

About the job

Based at the Mandarin Oriental Savoy, Zurich within the Concierge Department in Zurich, the Front of House Trainee supports the Bell and Concierge Team in daily tasks, ensuring seamless operations throughout the shift. The Front of House Trainee reports to the Assistant Head Concierge and Head Concierge.

Starting: March 2026

As Front of House Trainee, you will beresponsiblefor the following tasks:

• Assisting guests on arrival by opening car doors for them and escorting them to the front office
• Be present at the Lobby and support the Team operationally
• Delivering luggage at check-in and removing luggage from guest rooms at check-out
• Secure parking of guest vehicles
• Being an ambassador of the hotel, both being actively engaging with guests and with colleagues
• Understands and follows all applicable standards, both in terms of quality, sustainability and FLHSS of the Rooms Division, policies and rules
• Actively advertises our Fans of MO guest recognition program to our guests

As a Front of House Trainee, weexpectfrom you:

• Enrolled as a student in a Swiss Hotel Management school
• Flexibility and ability to work under pressure - your position will include weekend and holiday shifts
• Good organizational skills with the ability to handle reservations
• Good understanding of luxury service and willingness to go the extra mile
• Expressiveness, open-mindedness, and team spirit
• Ability to work under pressure and flexibility
• Very good knowledge of German and English. Further foreign language skills are an advantage

Our commitment to you:

• Colleague recognition and reward programmes
• An exciting range of learning and development programmes
• Opportunities for promotion and transfers worldwide
• Colleague Social events and Wellness programmes

We’re Fans. Are you?