Housekeeping Trainee (m/w/d)

SHL; Luzern; Remote; CHF 26,000 - 38,000; Full time

Benefits offered by this job

In-house experience night

F&B Discounts

Swiss Deluxe Hotels access

Job summary

Mandarin Oriental Palace Luzern is looking for a Housekeeping Trainee to join our housekeeping team. Based at the hotel, you will support the housekeeping department in ensuring cleanliness in the rooms and public areas and cooperate with other departments to create memorable guest experiences.

You will report to the Executive Housekeeper and be responsible for smooth shift operations, hygiene standards, and guest satisfaction, including handling guest requests and assisting with on-floor

Qualifications

• Excellent manners and well-groomed appearance.
• Strong service mindset and guest focus.
• Flexibility to work weekends and holidays.

Responsibilities

• Organise the smooth running of your shift.
• Inspect rooms and public areas for cleanliness.
• Co-ordinate on-floor tasks and guest requests.
• Address guest complaints from receipt to resolution.
• Assist with administrative tasks.
• Comply with hygiene and Mandarin Oriental quality standards.

Skills

German language

English language

Communication skills

Guest service

Teamwork

Flexibility under pressure

Job description

Mandarin Oriental Palace Luzern is looking for a Housekeeping Trainee to join our housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Palace, Luzern is an iconic Belle Époque landmark, offering a premier luxury experience. The hotel comprises 136 rooms and suites, four restaurants, one bar together with a variety of meeting facilities, a Spa and a fitness room.

About the job

Based at the Mandarin Oriental Palace, Luzern, within the housekeeping department, the housekeeping trainee is responsible for supporting the housekeeping department in ensuring cleanliness in the rooms, preparing them for the guests arrival and cooperate with other relevant departments to make the guests’ stay unforgettable. The housekeeping trainee reports to the Executive Housekeeper.

As Housekeeping Trainee, you will be responsible for the following duties:

• Independent organisation of the smooth running of your shift
• Controlling the cleaned rooms, public areas as well as back areas
• Complying with all hygiene and Mandarin Oriental quality standards
• Coordinating additional tasks on the floor
• Noting guest preferences and handling guest requests and questions in the housekeeping area to create memorable guest experiences
• Handling guest complaints from receipt to resolution
• Taking on projects and other administrative tasks

As Housekeeping Trainee, we expect from you:

• Open-mindedness and delight in dealing with guests
• A strong sense of service and service-mindedness
• Warm, teamwork and guest-oriented personality
• Good communication skills - guests will approach you with complaints as well as positive feedback. Therefore, you are always open and approachable
• Excellent manners and a well-groomed appearance, as well as a positive charisma
• Flexibility and ability to work under pressure - your position includes weekend and holiday shifts
• Very good knowledge of German and English. Further foreign language skills are an advantage

Our commitment to you:

• In-house experience – As a trainee you are entitled to one night of complementary in-house experience
• F&B Discounts in our Outlets
• Swiss Deluxe Hotels. As a member of the Swiss Deluxe Hotels you and your loved ones get to enjoy stays at many prestigious properties all across Switzerland. From vibrant city hotels to grand hotels deeply rooted in their surroundings, the perfect get-away is only a reservation away.