(French or Spanish speaker)IT Field Service Desk Agent

SRMD Ltd.; Genf; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Zusammenfassung

SRMD Ltd. is seeking an Onsite Support Engineer to deliver hands-on IT support at customer premises in Geneva. You will handle face-to-face troubleshooting across hardware and software, support Microsoft 365 apps, and provide white-glove VIP user service.

Responsibilities include asset management, CMDB updates, and coordination with vendors for hardware repairs. The role emphasizes strong AD/AAD administration and secure MFA enrollment.

Qualifikationen

• Provide face‑to‑face IT support to end users at customer premises.
• Diagnose and resolve hardware, software, operating system, and application-related issues.
• Support laptops, desktops, thin clients, mobile devices, printers, scanners, and peripherals.
• Assist users with Microsoft 365 applications including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
• Support VIP and executive users with priority handling and white‑glove service.

Aufgaben

• Provide onsite desktop support to end users.
• Diagnose and resolve hardware, software, OS, and applications.
• Support devices including laptops, desktops, mobile devices, printers.
• Assist users with Microsoft 365 apps (Outlook, Teams, OneDrive, Word, Excel, PowerPoint).
• Provide VIP support with priority handling.

Kenntnisse

Onsite support

Microsoft 365

VIP support

Asset management

Active Directory

Azure AD

MFA enrollment

ServiceNow

White-glove service

Tools

ServiceNow

CMDB

Active Directory

Azure AD

Jobbeschreibung

The Onsite Support Engineer will provide hands‑on IT support at customer locations, addressing end‑user issues that cannot be resolved remotely.

Language support – English, and Spanish Mandatory

Key Responsibilities:

Provide onsite desktop support, Microsoft 365 support, hardware troubleshooting, smart‑hands support, asset management, ServiceNow ticket updates, and VIP user support.

Technical Skills Required:

End User Support

• Provide face‑to‑face IT support to end users at customer premises.
• Diagnose and resolve hardware, software, operating system, and application-related issues.
• Support laptops, desktops, thin clients, mobile devices, printers, scanners, and peripherals.
• Assist users with Microsoft 365 applications including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
• Support VIP and executive users with priority handling and white‑glove service.

Device & Asset Management:

• Manage end‑user device inventory and asset lifecycle.
• Maintain asset records and update Configuration Management Database (CMDB).
• Coordinate hardware repairs and warranty replacements with vendors.
• Track asset allocation, stock levels, and device movements.

User Administration:

• Create, modify, and disable user accounts as per approved requests.
• Support Active Directory, Azure AD, Microsoft Entra ID, and Microsoft 365 administration activities.
• Handle password resets, account unlocks, distribution groups, and access requests.
• Assist users with Multi‑Factor Authentication (MFA) enrollment and troubleshooting.