Field Service Engineer - Lab Instrumentation & Tech Support

Malvern Panalytical; Zürich; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Company vehicle

Competitive benefits package

Zusammenfassung

Malvern Panalytical is seeking a Customer Support Engineer to install, service, and repair advanced analytical systems at client sites across Switzerland. You will join the Customer Success team and report to the Customer Support Team Leader, with a focus on delivering high-quality technical support.

The role requires a BSc in a related field, fluency in English, French, and German, and willingness to travel domestically and internationally.

Qualifikationen

• BSc in Electronics, Chemistry, Physics, Mechatronics or comparable.
• Willing to travel within Switzerland and occasionally internationally.
• Fluent in English, French and German.
• Proficient with Microsoft Office; SAP or Salesforce/ServiceMax experience a plus.
• Strong problem-solving and customer-service orientation.

Aufgaben

• Install, maintain and repair Malvern Panalytical systems on site.
• Execute established support procedures and ensure customer satisfaction.
• Complete service orders in a timely manner.
• Diagnose problems and perform system repairs; train customers as needed.
• Manage tools and stock; travel within country as required.
• Be an ambassador of customer support excellence on site.

Kenntnisse

Fluent English

French

German

MS Office

Problem solving

Customer focus

Communication

Ausbildung

BSc Electronics, Chemistry, Physics, Mechatronics or comparable

Tools

SAP

Salesforce/ServiceMax

IBM-compatible computers

Jobbeschreibung

Malvern Panalytical is seeking a Customer Support Engineer to install, service, and repair advanced analytical systems at client sites across Switzerland. You will join the Customer Success team and report to the Customer Support Team Leader, with a focus on delivering high-quality technical support.

The role requires a BSc in a related field, fluency in English, French, and German, and willingness to travel domestically and internationally.