Facility Desk Administrator

Jet Aviation; Basel; On-site; CHF 100,000 - 120,000; Full time

Benefits offered by this job

Development opportunities

Team events

Positive team culture

Job summary

Jet Aviation Basel seeks a Facility Desk Administrator to be the main contact for employees, stakeholders and service partners. You will blend hands-on client service with facilities coordination and proactive site oversight to keep requests efficient and workplace standards high.

You will own service requests end-to-end, coordinate quality checks, monitor maintenance, track tickets and support the Facility Coordinator with suppliers and operations.

Qualifications

• 3+ years of relevant experience in facilities, workplace services, service coordination or similar environment.
• Excellent communication skills and the confidence to work with senior, executive and VIP stakeholders.
• Strong judgement, prioritization and organizational skills.
• Good understanding of soft and hard facility services, maintenance and supplier coordination.
• Experience with MS Office, reporting and ideally ticketing or service-management systems.
• Proactive, hands-on, service-oriented mindset with flexibility to support different operational needs.
• Fluent English and French are mandatory; German at B2 level and additional languages are a plus.

Responsibilities

• Act as a professional and approachable first point of contact at the help desk and via the service hotline.
• Own service requests from registration through to resolution, follow-up and client satisfaction.
• Coordinate quality checks across soft and hard services and follow up on corrective actions.
• Monitor preventive maintenance and inspection schedules, ensuring completion and escalating risks when needed.
• Track tickets, open works and service actions, prepare KPI reports and identify opportunities for improvement.
• Support the Facility Coordinator with suppliers, moves, access, service quality and other operational activities.
• Administer subcontractor works and invoices, verifying completion before approval.
• Maintain accurate documentation, trackers and handovers to ensure operational continuity.
• Follow all applicable EHS, security and confidentiality requirements and maintain a consistently professional appearance.

Skills

Facilities coordination

Communication skills

VIP/stakeholder management

MS Office

Tools

CAFM systems

Job description

Location: Basel, BS, CH, 4030

Flexible Work Arrangement: Onsite

Job Category: Facility Management and Security

Career Level: Professional

Requisition Id: 6636

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 5,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

Are you passionate about delivering exceptional service and creating a workplace experience where everything runs smoothly?

As a Facility Desk Administrator, you will be a key point of contact for employees, internal stakeholders and service partners. You will combine hands‑on client service, facilities coordination and proactive site oversight, ensuring requests are handled efficiently and workplace standards remain high.

Your Role

• Act as a professional and approachable first point of contact at the help desk and via the service hotline.
• Own service requests from registration through to resolution, follow‑up and client satisfaction.
• Coordinate quality checks across soft and hard services and follow up on corrective actions.
• Monitor preventive maintenance and inspection schedules, ensuring completion and escalating risks when needed.
• Track tickets, open works and service actions, prepare KPI reports and identify opportunities for improvement.
• Support the Facility Coordinator with suppliers, moves, access, service quality and other operational activities.
• Administer subcontractor works and invoices, verifying completion before approval.
• Maintain accurate documentation, trackers and handovers to ensure operational continuity.
• Follow all applicable EHS, security and confidentiality requirements and maintain a consistently professional appearance.

What We Offer

• An exciting and challenging job in a dynamic environment
• Various opportunities for professional and personal development
• A motivated and cheerful team that looks forward to working with you
• Our events are great! We also have lots of fun together outside of working hours

Who You Are

• 3+ years of relevant experience in facilities, workplace services, service coordination, premium hospitality or a similar environment.
• Excellent communication skills and the confidence and discretion to work with senior, executive and VIP stakeholders.
• Strong judgement, prioritization and organizational skills.
• Good understanding of soft and hard facility services, maintenance and supplier coordination.
• Experience with MS Office, reporting and ideally ticketing, CAFM or service‑management systems.
• A proactive, hands‑on and service‑oriented mindset with the flexibility to support different operational needs.
• Fluent English and French are mandatory.
• German at B2 level and additional languages are an advantage.