Customer Service Representative

Jet Aviation Inc.; Zürich; Sur place; CHF 41 000 - 52 000; Temps partiel

Résumé du poste

Jet Aviation Inc. in Zürich, CH, seeks a Customer Service Representative (hourly contract) to warmly welcome passengers and crew and ensure smooth arrivals and departures.

The role requires a minimum commitment of 3 days per week with early or late shifts and occasional weekend work. Responsibilities include coordinating requests, handling orders, arranging transport and hotels, and preparing flight packages with NOTAMs.

Qualifications

• Degree in hospitality or aviation experience is required.
• Experience in high-end hospitality or customer service.
• Fluent English; German is an advantage, including Swiss German.

Responsabilités

• Coordinate handling requests, slots, PPRs and services for passengers and crew.
• Create and maintain handling orders and services in FBO One, ensuring accurate billing.
• Arrange ground transportation, hotels, catering, customs, storage and other services.
• Prepare flight packages including weather information, wind charts and NOTAMs.
• Coordinate the smooth delivery of luggage, cargo and flight packages to and from aircraft.
• Welcome and assist passengers and crew with a professional, friendly and proactive approach.
• Anticipate customer needs and provide fast, effective solutions.
• Maintain passenger and crew lounges and support site and vehicle-related tasks.
• Follow all safety, quality, airport and company requirements and report hazards or incidents.
• Support the Customer Service Supervisor and Site Management with operational tasks and projects.
• Must be physically fit and capable of safely assisting with handling and transportation.

Connaissances

Hospitality experience

Strong communication

Service-oriented personality

Teamwork

Formation

Degree in hospitality or aviation experience

Outils

FBO One

Microsoft Office

Description du poste

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Customer Service Representative (hourly contract)

Location:

Zürich, Zurich, CH, 8058

Flexible Work Arrangement: Onsite

Job Category: Fixed Base Operations (FBO)

Requisition Id: 6609

Position Summary

As a Customer Service Representative, you are one of the first faces our passengers and crew meet at Jet Aviation. You combine genuine hospitality with operational excellence, ensuring every arrival and departure runs smoothly and every guest feels truly welcome.

This hourly position requires a minimum commitment of 3 days per week, with the opportunity to work either an early or late shift: Early shift: (06:30–15:30) Late shift: 11:30–20:30 /Weekend flexibility: Approximately 2 Sundays per month or 1 full weekend per month

Your Role

• Coordinate handling requests, slots, PPRs and services for passengers and crew.
• Create and maintain handling orders and services in FBO One, ensuring accurate billing.
• Arrange ground transportation, hotels, catering, customs, storage and other services.
• Prepare flight packages including weather information, wind charts and NOTAMs.
• Coordinate the smooth delivery of luggage, cargo and flight packages to and from aircraft.
• Welcome and assist passengers and crew with a professional, friendly and proactive approach.
• Anticipate customer needs and provide fast, effective solutions.
• Maintain passenger and crew lounges and support site and vehicle-related tasks.
• Follow all safety, quality, airport and company requirements and report hazards or incidents.
• Support the Customer Service Supervisor and Site Management with operational tasks and projects.
• Must be physically fit and capable of safely assisting with the handling and transportation of passengers and their luggage.

What we offer

• An exciting and challenging job in a dynamic environment.
• Various opportunities for professional and personal development.
• A motivated and cheerful team that looks forward to working with you.

Your Profile

• Degree in hospitality or aviation experience.
• Experience in high-end hospitality or customer service.
• Fluent English; German is an advantage, including Swiss German.
• Additional languages such as French, Italian, Spanish, or Arabic are a plus.
• Valid Category B driver's licence.
• Good knowledge of Microsoft Office and web-based applications; FBO One experience is desirable.
• Willingness to work shifts, including weekends.
• Strong communication and interpersonal skills.
• A warm, confident and service-oriented personality.
• Proactive, reliable and comfortable working independently, in a team and under time pressure.
• A genuine “can-do” attitude and willingness to go the extra mile.