Facilities Supervisor

CBRE Global Workplace Solutions (GWS); Zug; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Open working environment

Development opportunities

Training programs

Global company benefits

Five weeks vacation

Zusammenfassung

CBRE Global Workplace Solutions is seeking a Facility Supervisor to lead a facilities team in Zug, delivering services such as cleaning, reception, security, and related operations. You will manage daily activities, schedules, and training to ensure high customer satisfaction and SLA adherence.

The role requires a Bachelor's degree or Facility Management certification, 3+ years of customer service experience, and fluent German and English.

Qualifikationen

• Bachelor's degree or Facility Management certification required.
• Minimum three years of progressive customer service experience.
• Fluent in German and English.

Aufgaben

• Deliver best-in-class customer services across cleaning, pest control, mail, and reception.
• Ensure SLAs and SOWs are followed and maintained by the team.
• Coordinate daily activities, schedules, and cross-train staff.
• Serve as point of contact between landlord, employees and service providers.
• Inspect equipment, arrange maintenance, and oversee cleaning schedules.
• Review reports, present performance updates to management, and identify improvements.
• Manage budgets, vendor performance, and cost-saving initiatives.
• Lead monthly/quarterly supplier meetings and consolidate monthly reports.

Kenntnisse

Customer service

Communication

Team coordination

German language

English language

Ausbildung

Bachelor's degree or Facility Management certification

Tools

Microsoft Office Suite

Jobbeschreibung

CBRE Global Workplace Solutions provides integrated facility management services on all continents with more than 60,000 employees. In Switzerland, the GWS division provides technical, infrastructural and commercial facility management services for clients from various industries.

For our growing Facility Management organization at a client in Zug we are looking for a:

Facility Supervisor

Your main tasks:

• Delivery of 'best in class' customer services and satisfaction, including, but not limited to cleaning, pest control, mail services, light duty maintenance, food services, reception, security, managing the relationship with T2 suppliers at a high level, to ensure specifications, SOWs and SLAs are followed, respected and achieved.
• Accountable for a top-of-class customer service delivery, by ensuring the team members are properly trained (briefing, understanding) and meeting clients' expectations (monitoring, coaching, appraising) in terms of specifications, SOWs and SLAs.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Point of contact for escalated communications between landlord, employees and service providers by ensuring all procedures, policies, and reporting formats are understood, and implemented.
• Periodically inspects common area equipment to ensure good operating condition.
• Arrange for regular maintenance of equipment.
• Design and oversee the schedule for cleaning and disinfecting the building.
• Review data from work order reports and create and present performance and progress status reports to management. Make suggestions on how to improve efficiency.
• Conduct market research and compare costs and benefits when evaluating new vendors.
• Keep track of regular and ad-hoc facility expenses.
• Accountable for a flawless budget management, by direct involvement on contract negotiation, contributing to forecasting, annual budget preparation, cost savings and variance/deviation analysis.
• Oversee and evaluate T2 suppliers' performance by participating on monthly/quarterly meetings, analyzing gaps/overlaps, and providing feedback to reinforce their engagement.
• Consolidates and delivers monthly reports, including a thoughtful analysis of trends and results.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Follows security and emergency procedures as defined for the property.
• Has a direct impact on the team objectives as well as the objectives of related teams.

Your profile:

• Bachelor's degree (BA/BSc) or Facility Management professional certification.
• Prior Customer Service experience required. A minimum of three year of related progressive experience.
• Strong knowledge of the surrounding area and all recreational, hospitality and business-related information preferred.
• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Ability to respond to common inquiries or complaints from clients, co-workers and/or supervisor.
• Warm and engaging demeanour. Ability to assess circumstances, empathise and offer help.
• Utilise a high level of attention to detail as well as strong interpersonal skills.
• Fluent German and English

What we can offer you:

• Open and innovative working environment with design options
• Regional and international development opportunities in a fast-growing company
• Wide range of internal and external training opportunities
• CBRE GWS as a global player in the service sector with well-known customers from a multinational environment
• Good framework conditions, such as at least five weeks of vacation, 40 hours a week, as well as an attractive pension fund solution.

Contact:

Edwin Murray, Talent Acquisition Partner, [phone]