Executive IT Support & Systems Administrator

BeOne Medicines; Basel; Vor Ort; CHF 99.000 - 123.000; Vollzeit

Zusammenfassung

BeOne Medicines is seeking a System Support Analyst to optimize productivity by supporting desktop applications and services. You will be the go‑to for day‑to‑day GTS support for on‑site and remote users, including executives, in a Windows enterprise environment.

This hands‑on role covers GxP and G&A systems, executive support, and coordinating with IT teams to maintain SLAs while delivering clear, user‑friendly technical guidance.

Qualifikationen

• Four or more years of experience as a Support Specialist, System Administrator, or in Executive Support.
• Executive Support experience is required.
• Fluent in English; additional languages (French/German) are an advantage.
• Experience with ServiceNow or another ITSM tool.
• Strong administration, interpersonal, communication, teamwork, adaptability, analytical thinking, and problem‑solving skills.

Aufgaben

• Provide technical support for Windows 11 and Microsoft Office applications.
• Troubleshoot Intune and mobile device management issues.
• Troubleshoot conferencing platforms and equipment (Zoom, Teams, Polycom).
• Build, configure, patch, maintain, repair, and manage employee systems.
• Provide system administration support for enterprise infrastructure applications.
• Provide remote user support by phone and remote management tools.
• Provide executive support and support for town hall events.
• Translate technical information into clear, user-friendly language.
• Ensure SLA performance and coordinate with GTS groups to resolve incidents.

Kenntnisse

Executive Support

Fluent English

Team collaboration

Problem solving

Tools

Windows 11

Microsoft Office 365

Active Directory

Microsoft Intune

MDM

SCCM

Polycom

Microsoft Teams

Zoom

Jobbeschreibung

BeOne Medicines is seeking a System Support Analyst to optimize productivity by supporting desktop applications and services. You will be the go‑to for day‑to‑day GTS support for on‑site and remote users, including executives, in a Windows enterprise environment.

This hands‑on role covers GxP and G&A systems, executive support, and coordinating with IT teams to maintain SLAs while delivering clear, user‑friendly technical guidance.