Executive Director, Fleet Hotel Operations

Avalon Europe Crew; Basel; On-site; CHF 180,000 - 260,000; Full time

Job summary

Avalon Europe AG, a leading river cruise brand, seeks a Director of Hotel Operations to unify and elevate hotel operations across the fleet. You will report to senior leadership, shape standards, and drive guest satisfaction, service excellence, and financial discipline while building organizational capability for future growth.

The role requires strategic hospitality leadership, multi-site oversight, and the ability to influence across shipboard and shore-side teams, with extensive travel

Qualifications

• Minimum 5 years in senior leadership roles in river/ocean hospitality.
• Proven multi-site management of international teams.
• Fluent English; additional European languages a plus.

Responsibilities

• Own and drive fleet-wide hotel operations performance.
• Ensure brand standards, health & safety compliance.
• Develop governance structures and sustainable processes.
• Monitor KPIs and coordinate corrective actions.
• Lead Corporate Hotel Managers and develop leadership.

Skills

Senior leadership

Stakeholder management

Strategic mindset

Financial acumen

Analytical skills

Communication skills

Education

Higher education in hospitality

Job description

Avalon Europe AG, a leading river cruise brand, seeks a Director of Hotel Operations to unify and elevate hotel operations across the fleet. You will report to senior leadership, shape standards, and drive guest satisfaction, service excellence, and financial discipline while building organizational capability for future growth.

The role requires strategic hospitality leadership, multi-site oversight, and the ability to influence across shipboard and shore-side teams, with extensive travel