Ocean - Hotel General Manager

VIKING RIVER CRUISES Basel; Basel; Sur place; CHF 97 000 - 130 000; Plein temps

Avantages offerts par ce poste

Lodging and meals provided

Unlimited Wi‑Fi

Uniforms and laundry

Crew travel to ship

Résumé du poste

Viking is seeking an experienced Hotel General Manager to lead the onboard hotel operation across its fleet. You will coordinate Department Heads, uphold STAR Service Standards, and drive guest satisfaction through strong financial oversight and multi-cultural leadership.

Role requires shipboard GM experience, cost/revenue focus, and exceptional English communication. You will report to Hotel Operations and work within a dynamic, globally distributed team.

Qualifications

• 5+ years of Hotel General Manager experience with a focus on cost and revenue, and a hands-on operations approach.
• Previous shipboard experience is mandatory.
• Exposure to financial analysis and budgeting is required.
• Impeccable English with strong oral and written skills; additional language is advantageous.
• Proven ability to lead a multi-cultural team and maintain high service standards.
• Strong administration skills and proficiency with PC databases, spreadsheets, and word processing.

Responsabilités

• Plan and oversee the entire Hotel operation on board the ship, coordinating Departments and events.
• Plan cruise layouts with Department Heads and ensure accurate execution per STAR Service Standards.
• Oversee sales of shore excursions and future cruises, and verify revenue against targets.
• Control costs and budgets across the ship's on-board finances, including inventories and PO management.
• Provide leadership to direct reports and maintain daily operational updates with the team.
• Maintain communication with corporate partners and ensure stock targets meet guest counts.

Connaissances

Hotel operations leadership

Shipboard experience

Financial analysis

Budgeting

English proficiency

Team leadership

Public health knowledge

Outils

PC databases

Spreadsheets

Word processing

Description du poste

Viking (NYSE: VIK) is a global leader in experiential travel with a fleet of more than 100 ships, exploring 21 rivers, five oceans and all seven continents. Designed for curious travelers with interests in science, history, culture and cuisine, Chairman and CEO Torstein Hagen often says Viking offers experiences For The Thinking Person™. Viking has more than 450 awards to its name, including being rated #1 for Rivers and #1 for Oceans five years in a row byCondé Nast Travelerin the 2025 Readers’ Choice Awards. Viking is also rated a “World’s Best” byTravel + Leisure—no other travel company has simultaneously received such honors by both publications.

ROLE OVERVIEW

Part of our Hotel Administration team on our Ocean vessels, the Hotel General Manager manages the entire Hotel Operation, this includes coordinating and leading the Hotel Department Heads onboard. Set the standard among the team and ensure that all crew delivers service, in accordance with Viking’s STAR Service Standard. The Hotel General Manager reports to Director Hotel Operations.

YOUR RESPONSIBILITIES

• Plan and oversee the entire Hotel operation on board the ship Entertainment/Shop’s/Concessionaire’s/Food and Beverage (F&B) events. Liaise between Deck and Engine departments.
• Plan, and manage cruise layouts together with respective Department Heads and ensure that execution is accurate and efficient, in line with Viking’s Star Service Standards.
• Oversee the management and control of sales of shore excursions, future cruises and tour dispatches. Verify revenue reports vs target.
• Ensure cost control and adhere to set budgets by overseeing the entire ship’s on-board finances. This includes but not limited to inventories, forecasts, purchase orders and the ship’s accounts.
• Demonstrate visible leadership and interact with guests and crew alike, in accordance with Viking’s STAR Service Standard.
• Work closely with Department Heads and purchasing to ensure that sufficient amounts of product and stock are available onboard at all times and ensure that produce and stock are in line with given targets and guest count.
• Provide competent leadership to all direct reports and support a multi-cultural team, maximizing crew satisfaction, productivity and retention; meet with Team Leaders on a daily basis for “The Daily Reunion”, to provide feedback and operational updates.
• Maintain ongoing communication with corporate partners.

YOUR PROFILE

• A required minimum of 5 years’ experience as a Hotel General Manager with a strong focus on cost and revenue, as well as a hands‑on approach to operations.
• Previous shipboard experience is a must.
• Must have had exposure to financial analysis and budgeting.
• Impeccable English - must be able to address any kind of information in an exemplary manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage.
• Must have hands‑on experience in leading multi‑cultural teams; flexible, stress resistant, committed team player, with a focus on employee relations and development.
• Strong administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems.
• Guestand Crewfocused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, with excellent knowledge of all Public Health Policies, team builder with exceptional work ethic, motivational skills, and coaching abilities.

WHY JOIN VIKING?

Elevate Your Career

Regardless of where you are on your career journey, Viking can help you in reaching new destinations with:

• On-the-job coaching to help you advance rapidly
• A lifelong network of hospitality professionals from many different countries

On board our ship

• Lodging, meals, unlimited Wi-Fi, uniforms, and laundry are free of charge for all crew members
• Travel to/from the ship provided by Viking
• Crew-only deck, dedicated recreational spaces and activities
• Access to use the guest fitness center during certain hours

Employee benefits

• Referral program
• Loyalty bonuses
• Tax-free salary