Dynamics 365 CRM Functional Consultant

Jobgether SRL; Schweiz; Remote; CHF 103,000 - 155,000; Full time

Benefits offered by this job

Fully remote

Day-rate contract

Job summary

Jobgether SRL, on behalf of a partner company, is seeking a Dynamics 365 CRM Functional Consultant based in Switzerland for a fully remote engagement. You will bridge business stakeholders and delivery teams, run workshops in German, and document requirements and solution designs in German, while communicating programme updates in English.

You will lead discovery, assess current processes, define target processes, and support testing, validation, and adoption to ensure a smooth Dynamics 365

Qualifications

• 6–7 years of relevant experience as a Dynamics 365 Customer Engagement functional consultant or Dynamics CRM business analyst.
• Experience implementing Dynamics 365 Sales and/or Customer Service.
• Proven experience leading discovery and fit-gap assessments with clear deliverables.
• Strong knowledge of Dynamics 365 CRM capabilities, configuration options, and business process design.
• Fluent in German and English; able to facilitate workshops and document in German; communicate updates in English.
• Excellent analytical, communication, facilitation, and stakeholder management skills.
• Ability to work remotely and independently; EU work eligibility.
• Based in the UK or Europe with right to work.

Responsibilities

• Lead requirements-gathering and workshops with German-speaking stakeholders, conducting sessions fluently in German.
• Analyse existing processes and deliver fit-gap assessments, identifying standard Dynamics 365 configuration options, areas requiring customisation, and opportunities for business process change.
• Translate business requirements into clear target processes and functional solution designs that delivery teams can implement.
• Present and defend proposed solutions with business stakeholders, ensuring alignment with operational needs and programme objectives.
• Support business users throughout testing, validation, and formal sign-off activities.
• Help stakeholders transition to live use, supporting adoption and addressing functional questions during implementation.
• Communicate findings, risks, dependencies, and solution options to the wider programme team in English.

Skills

German fluency

English fluency

Dynamics 365 CRM

Stakeholder management

Requirements gathering

Business process analysis

Tools

Dynamics 365

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Dynamics 365 CRM Functional Consultant based in Switzerland.

We are seeking an experienced, business-oriented Dynamics 365 CRM Functional Consultant to support a Customer Engagement transformation initiative in a fully remote environment. In this role, you will bridge the gap between business stakeholders and technical delivery teams, translating business needs into clear, actionable functional solutions. You will lead discovery sessions, assess existing processes, and define how Dynamics 365 can best support business objectives. Working closely with German-speaking stakeholders, you will facilitate workshops and document requirements and solution designs in German. You will also guide users through testing, validation, and adoption while communicating programme updates in English. This contract opportunity is ideal for a consultant who combines strong functional expertise with excellent stakeholder management skills.

Accountabilities

• Lead requirements-gathering and business process workshops with German-speaking stakeholders, conducting sessions fluently in German.

• Analyse existing processes and deliver fit-gap assessments, identifying standard Dynamics 365 configuration options, areas requiring customisation, and opportunities for business process change.

• Translate business requirements into clear target processes and functional solution designs that delivery teams can implement.

• Present and defend proposed solutions with business stakeholders, ensuring alignment with operational needs and programme objectives.

• Support business users throughout testing, validation, and formal sign-off activities.

• Help stakeholders transition to live use, supporting adoption and addressing functional questions during implementation.

• Communicate findings, risks, dependencies, and solution options to the wider programme team in English.

Requirements:

• 6–7 years of relevant experience as a Dynamics 365 Customer Engagement functional consultant or Dynamics CRM business analyst.

• Demonstrable implementation experience with Dynamics 365 Sales, Customer Service, or both.

• Proven experience leading discovery and fit-gap assessments, supported by clear, documented deliverables.

• Strong functional knowledge of Dynamics 365 CRM capabilities, configuration options, and business process design.

• Fluency in both German and English, with the ability to facilitate workshops and produce functional documentation in German and communicate programme updates in English.

• Excellent analytical, communication, facilitation, and stakeholder management skills.

• Ability to work independently in a fully remote setting and collaborate effectively with business stakeholders and delivery teams.

• Based in the UK or Europe, with the legal right to work in the country of residence.

Benefits:

• Fully remote working arrangement.

• Contract engagement with a day-rate compensation model; rate to be agreed.

• Opportunity to contribute to a Dynamics 365 Customer Engagement initiative with direct business stakeholder involvement.

• Business-facing responsibilities that combine process analysis, functional solution design, testing, and user adoption.

• Collaborative, international working environment using both German and English.

• Opportunity to apply specialist Dynamics 365 expertise without a primary software development focus.