MS Dynamics Architect with German (m/w/d)

Merkle; Zürich; On-site; CHF 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid work

Competitive benefits

Global collaboration

Inclusive culture

Growth opportunities

Job summary

Merkle, a dentsu company, is seeking a senior CRM & Loyalty Architect in Zürich to design and deliver customer engagement solutions using Dynamics 365 Customer Engagement and Power Platform.

You will lead architecture, coordinate migrations, and act as SME in client engagements while collaborating with stakeholders across global teams. The role is hybrid with competitive benefits and growth opportunities.

Qualifications

• Architect-level expertise in Dynamics 365 Sales and Customer Insights.
• Strong knowledge of Power Platform and Azure services.
• Experience with migration tools (Azure Data Factory, KingswaySoft).
• CRM architecture, integration patterns, and client-facing delivery.
• Familiarity with Success by Design, workshop facilitation, and pre-sales.

Responsibilities

• Lead architecture and design of CRM & Loyalty solutions.
• Translate client needs into scalable architectures.
• Implement integration patterns and lead migration programs.
• Act as SME in client engagements and pre-sales.
• Collaborate with stakeholders and provide technical leadership.

Skills

Client-facing experience

Workshop facilitation

Pre-sales contribution

CRM ecosystem understanding

German and English communication

Tools

Dynamics 365 Sales

Dynamics 365 Customer Insights

Power Platform

Azure Service Bus

Azure Event Hub

Azure Functions

Azure Data Factory

KingswaySoft

Job description

Merkle, a dentsu company, seeks a senior CRM & Loyalty Architect with expertise in Microsoft Dynamics 365 Customer Engagement and Power Platform to design and deliver customer engagement solutions.

Responsibilities

• Leading architecture and design of CRM & Loyalty solutions
• Translating client needs into scalable architectures
• Implementing integration patterns
• Leading migration programs
• Acting as SME in client engagements and pre-sales
• Collaborating with stakeholders
• Providing technical leadership
• Supporting solution design in proposals
• Ensuring adherence to standards
• Identifying risks
• Staying updated with Microsoft ecosystem innovations

Requirements

• Architect-level expertise in Dynamics 365 Sales and Customer Insights, Power Platform, Azure services (Service Bus, Event Hub, Functions)
• Migration tools (Azure Data Factory, KingswaySoft)
• CRM architecture principles, integration patterns
• Client-facing experience
• Familiarity with Success by Design
• Workshop facilitation
• Pre-sales contribution
• Strong CRM ecosystem understanding
• Excellent communication in German and English
• Optionally Salesforce experience and Microsoft certifications

The role offers hybrid work, competitive benefits, global collaboration, inclusive culture, and growth opportunities. Location: Zürich, Switzerland.