Director, Client Partner - Travel and Leisure

EPAM Systems; Switzerland; Hybrid; CHF 240,000 - 340,000; Full time

Job summary

EPAM Systems Inc. in Geneva, Switzerland is seeking a Director, Client Partner to lead our relationship with a global leisure and travel client, operating in a hybrid mode. You will build trusted executive connections and grow EPAM's work in digital, data and AI.

You will advise senior stakeholders, lead client engagements in Italian, and guide proposals and multi-year account strategies while coordinating with EPAM teams in Italy and worldwide.

Qualifications

• Fluent Italian and English; able to advise senior stakeholders and lead engagements in Italian.
• Experience as Client Partner or Account Director in IT services, consulting, or digital agencies.
• Track record of growing large enterprise accounts through senior-level relationships.
• Strong understanding of digital transformation, data and AI.
• Experience in travel, shipping, airlines, telecommunications, hospitality, luxury or retail industries.

Responsibilities

• Own the client relationship at executive level, including CIO/CTO/COO/CFO.
• Develop and run a multi-year account strategy that grows EPAM's work with the client.
• Spend regular time with the client in Geneva and join meetings where decisions are shaped.
• Identify new opportunities in marketing, customer loyalty, online sales, cloud and system upgrades.
• Advise senior leaders on how a large organization can use AI and data to improve the customer experience.
• Lead proposals and presentations that turn client challenges into solutions.
• Define the scope of each engagement and forecast its financial results.
• Manage client expectations on delivery and commercial topics.
• Work with EPAM's senior leaders, solution experts and delivery teams in Italy and worldwide.

Skills

Fluent Italian

Fluent English

Entrepreneurial mindset

Problem-solving

Consulting approach

P&L responsibility

Job description

We're looking for a Director, Client Partner to join our team in Geneva, Switzerland in a hybrid working mode. In this role you will lead EPAM's relationship with a global leisure and travel client that is building a strong in-house technology organization. You will build trusted relationships with the client's senior executives and grow EPAM's work in digital, data and AI. You will advise senior stakeholders and lead client engagements in Italian.

Responsibilities

• Own the client relationship at executive level, including the CIO, CTO, COO and CFO
• Develop and run a multi-year account strategy that grows EPAM's work with the client
• Spend regular time with the client in Geneva and join the meetings where decisions are shaped
• Identify new opportunities in marketing, customer loyalty, online sales, cloud and the upgrade of older systems
• Advise senior leaders on how a large organization can use AI and data to improve the customer experience
• Lead proposals and presentations that turn client challenges into tailored solutions
• Define the scope of each engagement and forecast its financial results
• Manage client expectations on both delivery and commercial topics
• Work with EPAM's senior leaders, solution experts and delivery teams in Italy and worldwide

Requirements

• Fluent Italian and English, with the ability to advise senior stakeholders and lead client engagements in Italian
• Proven experience as a Client Partner, Account Director or similar senior role in IT services, consulting or digital agencies
• Track record of growing large enterprise accounts through senior-level relationships
• Strong understanding of digital transformation, data and AI
• Experience in consumer-facing industries such as travel, shipping, airlines, telecommunications, hospitality, luxury or retail
• Entrepreneurial mindset with profit and loss responsibility
• Strong problem-solving skills and a consulting approach to client challenges
• Ability to engage credibly with senior executives in a formal business culture
• Willingness to spend regular time on site with the client in Geneva