Delivery Manager

EPAM Systems; Schweiz; Hybrid; EUR 127,000 - 169,000; Full time

Job summary

EPAM Systems is seeking a Delivery Manager to lead end-to-end delivery for multiple initiatives in the Romandie region from Geneva, Switzerland, in a hybrid setup. You will establish trust-based client relationships, drive delivery excellence, and enable AI-driven practices across the software lifecycle.

The role requires strong experience in delivery leadership within consulting or IT services, governance of MSAs/SOWs, and proficiency in English and French.

Qualifications

• Proven delivery leadership in consulting/IT services.
• Experience governing MSAs and SOWs.
• Technical exposure to ERP, cloud (Azure/AWS/GCP) and integrations.
• Experience with Agile and Waterfall lifecycle.
• Hands-on with AI tools and large language model APIs.
• Professional fluency in English and French.

Responsibilities

• Oversee end-to-end delivery across multiple initiatives.
• Implement delivery governance, pacing and reporting.
• Apply data-driven management using KPIs, dashboards and metrics.
• Lead AI adoption to enhance delivery productivity.
• Build and maintain trust-based client relationships as main contact.
• Manage risks, changes and escalations to ensure predictable delivery.
• Manage financial aspects: forecasting, margins, cost efficiency.
• Ensure MSAs and SOWs compliance and scope control.
• Drive staffing, onboarding, coaching and performance management.

Skills

Delivery leadership

Stakeholder management

Agile & Waterfall

AI adoption

English French fluency

Job description

We're looking for a Delivery Manager to join our team in Geneva, Switzerland in a hybrid working mode. In this role, you will manage end-to-end delivery across multiple initiatives for clients in the Romandie region, ensuring alignment with scope, timelines and quality standards. You will play a key part in establishing trust-based client relationships, driving delivery excellence and enabling AI-driven practices across the software development lifecycle. This is an opportunity to influence critical programs across diverse industries and contribute to EPAM's growth in the Swiss market.

Responsibilities

• Oversee end-to-end delivery across multiple initiatives, ensuring alignment with scope, quality, budget and timelines
• Implement delivery governance, pacing and reporting for transparency and continuous improvement
• Apply data-driven management using key performance indicators, dashboards and operational metrics
• Lead AI adoption and enablement to enhance productivity in delivery processes
• Build and maintain trust-based relationships with client stakeholders as the main point of contact
• Manage risks, changes and escalations to ensure predictable delivery
• Manage financial aspects of delivery, including forecasting, margin control and cost efficiency
• Ensure compliance with Master Service Agreements (MSAs) and Statements of Work (SOWs), maintaining scope control and contractual adherence
• Drive effective staffing, onboarding, coaching and performance management within delivery teams
• Collaborate with account management and technical leadership to support growth opportunities and transformation initiatives

Requirements

• Proven experience in delivery leadership roles (Delivery Manager, Program Manager, Engagement Lead) within consulting or IT services
• Strong background in managing complex projects and client stakeholder relationships
• Experience governing delivery under MSAs and SOWs, including scope and change management
• Understanding of technology-related legal concepts such as data privacy and delivery obligations
• Technical exposure to enterprise environments, ERP platforms, cloud ecosystems such as Azure, AWS or GCP and system integrations
• Practical knowledge of the software development lifecycle, with Agile and Waterfall experience
• Hands‑on experience using AI tools such as coding assistants, agentic frameworks and large language model APIs
• Ability to demonstrate AI adoption in real delivery work
• Ability to identify and quantify AI use cases and articulate value to technical and business stakeholders
• Strong communication and stakeholder management skills, with professional fluency in English and French
• Nice to have Familiarity with the Geneva and Romandie business environment and local client expectations
• Experience in governance or engineering transformation using generative AI techniques
• Exposure to business development activities such as contributions to requests for proposal (RFPs) and requests for information (RFIs)