Desktop Support Engineer L1

Sharp Brains; Rolle; Vor Ort; CHF 60.000 - 85.000; Vollzeit

Zusammenfassung

Sharp Brains in Rolle, Switzerland is seeking a Desktop Support Engineer Level 1 to backfill on-site. You will deliver end-to-end technical support for desktops and laptops, handle IMAC activities, and manage device lifecycle including OS imaging.

You will use SCCM, Intune, and ServiceNow for asset tracking and ticket resolution, coordinate with IT policies on software and security, provide VIP onsite support during escalations, and assist with AD tasks and basic user accounts.

Qualifikationen

• End-user desktop support
• Troubleshooting hardware and software
• Remote and deskside support
• Familiar with ITIL practices for incident management
• Strong problem-solving under pressure
• EUC tools familiarity
• VPN and security awareness

Aufgaben

• Provide end-to-end technical support for desktop and laptop systems (hardware, software, connectivity).
• Handle IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• Manage full desktop device lifecycle including configuration, patching, OS imaging, and vendor hardware replacements.
• Utilize SCCM, Intune, and ServiceNow for asset tracking, tickets, and remote assistance.
• Coordinate approved software installations, updates, and security patching with IT policies.
• Provide remote and deskside support using EUC tools; support MS Office, Outlook, and VPN clients.
• Ensure security protocols and antivirus monitoring and enforce desktop policies.
• Provide VIP on-site support during escalations or outages.
• Support printers, scanners, and peripherals with troubleshooting and maintenance.
• Assist with Active Directory tasks and basic user account management.
• Maintain documentation of incident resolutions and hardware inventory for internal reference.
• Show familiarity with Windows OS, mobile device support; follow ITIL incident/problem/service requests.

Jobbeschreibung

Skill Set : Desktop Support Engineer Level 1

Designation : Backfill on demand (On-site)

Contract : B2B/Freelance

Key Responsibilities:

• 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
• 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
• 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
• 5. Administered approved software installations, updates, and security patching in coordination with IT policies.
• 6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
• 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
• 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
• 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
• 10. Assisted with Active Directory tasks, basic user account management, and smart hands support.
• 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
• 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic
• 13. Followed ITIL practices for incident, problem, and service request management in corporate