Customer Success Manager — PropTech SaaS (Remote)

Spacewise AG; Zürich; Hybrid; Vertraulich; Vollzeit

Benefits dieser Stelle

Entrepreneurial environment

Flat hierarchy

Zurich Seefeld office near lake

Remote work option

Coaching from founder and managers

Zusammenfassung

Spacewise AG is seeking a Customer Success Manager to safeguard a smooth platform experience for landlords and tenants in a dynamic proptech environment. You will manage accounts, lead onboarding, deliver platform demonstrations, and handle payments-related cases while driving adoption and expansion across the customer base.

The role requires a hands-on, data-driven approach, strong communication in German and English, and a background in business administration.

Qualifikationen

• Hands-on mentality with a focus on customer satisfaction.
• Comfort with fast-paced environments and new tools.
• Ability to work with data to optimize KPIs.
• Experience in online sector, customer service, sales or project management is a plus.
• Strong communication tailored to target audiences (German & English).
• Bachelor's degree in business administration or related field.
• German as native language; fluent in English; French is a plus.

Aufgaben

• Manage a portfolio of landlord and tenant accounts and drive platform adoption.
• Assist onboarding for new clients and set up their accounts and portfolios.
• Provide platform demonstrations and trainings to customers.
• Handle invoicing, payments, refunds, or debt collection related cases.
• Review platform performance for clients and identify upsell opportunities.
• Provide top-notch customer support across channels (email, platform, phone).
• Contribute to improving customer service with automation and process improvements.

Kenntnisse

Client support

Account management

Onboarding

Demos & trainings

Data-driven

Communication

German (native)

English (fluent)

Ausbildung

Bachelor's degree in Business Administration

Jobbeschreibung

Spacewise AG is seeking a Customer Success Manager to safeguard a smooth platform experience for landlords and tenants in a dynamic proptech environment. You will manage accounts, lead onboarding, deliver platform demonstrations, and handle payments-related cases while driving adoption and expansion across the customer base.

The role requires a hands-on, data-driven approach, strong communication in German and English, and a background in business administration.